Technician- HVAC - Level I

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

MacAllister Machinery Co., Inc. is looking for an HVAC Technician based in Indianapolis, Indiana. This position involves the service, repair, and maintenance of HVAC systems including chillers and air conditioners.

The ideal candidate should have a minimum of 2 years of HVAC experience, strong diagnostic skills, and the ability to communicate effectively with customers. The role requires a high school diploma or GED and proficiency in relevant software applications.

The technician will complete service reports and ensure customer satisfaction while adhering to safety regulations.

Qualifications

• Minimum 2 years of experience with HVAC and heaters.
• Minimum 3 years of customer service experience.
• Proficiency with relevant software applications is essential.

Responsibilities

• Service, repair, and maintain HVAC equipment including chillers and air conditioners.
• Diagnose and troubleshoot mechanical and electrical issues for optimal performance.
• Complete service reports accurately and prepare warranty claims as required.

Skills

Communication (written and verbal)

Interpersonal skills

Teamwork and collaboration

Active listening

Customer service

Conflict management

Flexibility and adaptability

Time management

Stress management

Proficiency in relevant software applications

Education

High School or GED

Bachelor’s degree in mechanical engineering or related field

Certification in Diesel Technology

Tools

Microsoft Office Suite

Design tools

Coding languages

Job description

Position Summary

This position is responsible for the service, repair, and maintenance of HVAC systems including chillers, air conditioners, heaters, and related equipment. This role requires strong diagnostic and troubleshooting skills to identify system issues and perform timely repairs. The technician is also responsible for completing accurate service reports and processing warranty claims, ensuring detailed documentation and customer satisfaction.

Position Duties/Responsibilities

• Service, repair, and maintain HVAC equipment including chillers, air conditioners, heaters, and other related systems.
• Diagnose and troubleshoot mechanical and electrical issues to ensure optimal system performance.
• Perform preventive maintenance and corrective repairs in accordance with industry standards and manufacturer guidelines.
• Accurately complete service reports detailing work performed, findings, and recommendations.
• Prepare and submit warranty claims and documentation as required by manufacturers and company policy.
• Maintain compliance with safety regulations and company procedures during all service activities.
• Communicate effectively with customers and team members regarding service updates, findings, and recommendations.

Supervisory Responsibilities

No formal responsibility for supervising others.

Position Requirements

Required

• High School or GED
• Minimum 3 years of customer service experience
• Minimum of 2 years of experience with HVAC and heaters
• Minimum of 2 years of experience with relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)

Preferred

• Bachelor’s degree in mechanical engineering or related field
• Certification in Diesel Technology
• 5+ years of customer service experience
• 5+ years of HVAC troubleshooting and repair

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Soft Skills

• Communication (written and verbal)
• Interpersonal skills
• Teamwork and collaboration
• Active listening
• Customer service
• Conflict management
• Flexibility and adaptability
• Time management
• Stress management

Technical Skills

• Proficiency in relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)
• Organizational skills

Industry-Specific Knowledge

• Product knowledge
• Industry standards and best practices

Other Requirements of Position

• Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
• If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially.

Equal Employment Opportunity Statement

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.