Technician, Financial Aid

Southern Crescent Technical College; United States; Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Southern Crescent Technical College is seeking a Financial Aid Technician based primarily at the Griffin Campus. The role involves assisting students with applying for all types of aid and communicating application status, while maintaining daily office operations and accurate document intake.

The position requires a High School diploma or GED with one year of related experience. Preferred qualifications include an Associate’s degree and two years in a Financial Aid setting, with experience

Qualificações

• Minimum: High School diploma or GED and one year of related work experience.
• Preferred: Associate’s degree and two years of related work experience; substitute year-for-year for degree; prior Financial Aid Office administration experience; Banner Financial Aid Module experience.

Responsabilidades

• Serve as first point of contact for students inquiring about financial aid.
• Open/close the Office of Financial Aid daily.
• Communicate effectively in written and oral form; provide professional customer service.
• Perform administrative, clerical, and customer service duties for the Office of Financial Aid.
• Disseminate general Financial Aid information to students and the public.
• Explain Financial Aid resources available to students and parents.
• Evaluate applications for basic eligibility; ensure documents are complete.
• Update Banner forms and related Financial Aid software for document intake.
• Instruct students on proper forms and procedures; refer complex cases to a Financial Aid Specialist.
• Manage the Financial Aid email, front desk, telephones, and ticketing system.
• Demonstrate a positive, inclusive, welcoming disposition; work independently and with others.

Formação académica

High School diploma/GED

Associate’s degree

Two years of related work experience

Descrição da oferta de emprego

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Technician, Financial Aid

Agency

Southern Crescent Technical College

Job Requisition ID

JR0000001364

Shift

Day (United States of America)

Compensation Details

COMPENSATION WILL BE COMMENSURATE WITH THE APPLICANT'S EDUCATION, EXPERIENCE, AND QUALIFICATIONS.

Job Description

MINIMUM QUALIFICATIONS: High school diploma/GED *and* one (1) year of work-related experience.

PREFERRED QUALIFICATIONS: Associate’s degree *and* Two (2) years of related work experience. Experience may substitute for the degree on a year-for-year basis. Experience working in administration within Financial Aid Office. Experience in Banner Financial Aid Module.

RESPONSIBILITIES

Under the general supervision of the Assistant Director of Financial Aid, the Financial Aid Technician serves as the first point of contact for students inquiring about financial aid. This position is primarily based at the Griffin Campus and may be required to work at any Southern Crescent Technical College campus as needed. Duties will include but not limited to:

• Helping students apply for all types of aid and providing updates on the status of their applications: Responsible for opening and/or closing the Office of Financial Aid each day
• Ability to communicate effectively both orally and in writing: interpersonal skills using tact, patience, and courtesy.
• Experience in delivering excellent, professional customer service, organization, and attention to detail.
• Responsible for performing administrative, clerical, and customer service duties in support of the Office of Financial Aid:
• Professionally disseminate general Financial Aid information to students and the general public:
• Provide information regarding Financial Aid resources available to students and parents:
• Evaluate Financial Aid applications and supporting documents for accuracy, clarity. and completeness to determine basic eligibility for Financial Aid:
• Update appropriate BANNER forms and other Financial Aid Software related to the document intake process.
• Instruct students in correct procedures for completing forms and applications.
• Analyze and determines the status of applications and forms and refer complex situations to the appropriate Financial Aid Specialist
• Manage the Office of Financial Aid email account. front desk telephones, and Engage ticketing system
• Demonstrates a positive, inclusive, and welcoming disposition.
• Ability to work independently and collaboratively
• Any other related duties.

COMPETENCIES

• Knowledge of student Financial Aid processes and procedures: knowledge of State and Federal Financial Aid programs, regulations, and guidelines; skill in the operation of computers and job-related software programs: skill in interpersonal relations and effectively communicating with internal and external customers.

SALARY

Salary commensurate with education and work experience.

Benefits include paid state holidays, paid annual and sick leave, and the State of Georgia Flexible Benefits Program.

SPECIAL NOTES

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. Federal Law requires ID and eligibility verification prior to employment. All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. Applicants who need special assistance may request assistance by phoning [phone]. Only those who are scheduled for an interview will be notified of the status of the position. Candidates must successfully complete a criminal background investigation and motor vehicle screening.

Minimum Qualifications

High School diploma or GED *and* One (1) year of work related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.