Student Affairs Assistant

State of Georgia; LaGrange (GA); On-site; USD 32,000 - 39,000; Full time

Job summary

The State of Georgia is seeking a Student Affairs Assistant for West Georgia Technical College to guide prospective students through the admissions journey and connect them with college representatives to discuss programs and enrollment steps.

This full-time on-site role requires strong communication skills, familiarity with admissions systems (Target X/Salesforce, Banner), and a commitment to delivering a positive student experience while adhering to FERPA rules.

Qualifications

• High school diploma or equivalent is required.
• Prefer 2 years of clerical experience.
• Experience in student affairs or admissions is a plus.
• Familiarity with Target X/Salesforce, Banner, or similar SIS is preferred.

Responsibilities

• Provide admissions information and guide applicants through the process.
• Assist students with completing admissions requirements.
• Communicate with prospective and admitted students by multiple channels.
• Maintain FERPA compliance in handling student information.
• Support Enrollment Center operations and campus events.

Skills

Effective communication

Typing 30 wpm

Teamwork

Education

High School diploma or equivalent

Associates degree in Business and Office Technology

Tools

Target X/Salesforce

Banner

BDM

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Student Affairs Assistant Agency: West Georgia Technical College Job Requisition ID: JR0000008003 Shift: Not Applicable (United States of America) Compensation Details: $35,360.00 PER YEAR

Job Summary

The Student Affairs Assistant works under general supervision to provide admissions information and guide prospective students throughout the application process. As one of the first points of contact for West Georgia Technical College (WGTC), this position helps create a positive student experience by conducting outreach, assisting students with completing admissions requirements, and connecting them with appropriate college representatives to discuss their program of interest, program requirements, and next steps toward enrollment.

Essential Functions

• Conduct initial outreach and introduction to prospective students who submit inquiries or new applications assigned to the campus.
• Encourage prospective students to visit the campus and participate in tours during available hours.
• Contact prospective and admitted students by phone, text message, email, and in person to provide guidance, encourage application completion, and assist with obtaining the documentation required for admission.
• Prioritize daily tasks and manage assigned inquiries and applications to promote an efficient and timely admissions process.
• Administer placement examinations in accordance with established college procedures.
• Audit student files for completeness, accuracy, and compliance with applicable college procedures.
• Maintain an understanding of the Family Educational Rights and Privacy Act (FERPA) and follow applicable requirements when handling or releasing student information to students, parents, faculty, and other authorized individuals.
• Provides administrative assistance to the Enrollment Center and guidance to applicants and students in the areas of admissions policies, procedures, and processes.
• Communications with admitted students as the academic term approaches to encourage class registration and participation in student orientation.
• Participates in the Strategic Planning process for the college/department and helps implement the plan.
• Other duties as assigned.

Competencies

• Proficiency in using Target X/Salesforce, Banner, BDM, Microsoft Suite, etc.
• Ability to type 30 wpm with 3 or less errors
• Effective Communication, verbal and written, and ability to provide effective guidance and communication both face to face and virtually using teleconferencing or communication platforms.
• Good working knowledge of college admission processing
• Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions
• Ability to work well individually as well as in a team environment

Minimum Qualification

• High School graduate or equivalent and six months of related work experience

Preferred Qualifications

• Two years of clerical work experience
• One year of work experience in a student affairs environment such as admissions, financial aid or registrar’s office
• Proficient use of Microsoft Word, Excel, and Outlook
• Ability to type 30 wpm with 3 or less errors
• Experience with using Target X/Salesforce, Banner student database (excluding Banner web), BDM, or other student information systems or scanning software
• Experience working with customers using multiple lines of communication: phone, email, text messages, WebEx, and in person
• Technical Diploma/Associates Degree in Business and Office Technology or related area
• Excellent communication /writing skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, mainly located on a specific campus. Days and hours of work are typically set and specific and generally established between Monday through Thursday, 7:30 am to 6:30 pm and Friday, 8 am until 12 pm (for 40 hours max). This position does require occasional weekend work.

Travel

Travel to other campus locations is occasionally required, as needed. Overnight travel is not required except in rare instances of external professional development conferences, travel, or meetings

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

High school diploma or equivalent

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.