Technician, Filter Service

Socket.dev; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Socket.dev is seeking a dedicated field technician to perform recurring filter cleaning and system maintenance on customer premises. You will follow scheduled routes, clean and reassemble filtration equipment, and document service activities in our software. A valid driver's license and the ability to work outdoors are required.

You will maintain the company vehicle and inventory, identify potential repairs, and uphold safety standards while delivering courteous customer service on every visit.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with clean driving record.
• Ability to perform physically demanding outdoor work and lift weight.

Responsibilities

• Perform recurring filter cleaning services according to established schedules and company service standards.
• Thoroughly clean, inspect, and reassemble filtration systems to ensure proper operation and equipment performance.
• Maintain route efficiency and ensure scheduled services are completed on time.
• Accurately document completed services, equipment conditions, and customer needs within company software systems.
• Identify and communicate repair, maintenance, or service opportunities to management.
• Maintain company vehicle, tools, equipment, chemicals, and inventory required to perform daily service activities.
• Conduct daily vehicle inspections and weekly truck inspections while reporting maintenance concerns promptly.
• Deliver professional customer service and maintain positive relationships with customers during each service visit.
• Follow all company safety procedures, vehicle safety requirements, and operational standards.

Skills

Customer focus

Attention to detail

Self-management

Education

High School Diploma

Job description

Description

Purpose

Deliver exceptional recurring filter cleaning services by maintaining customer filtration systems, ensuring route efficiency, supporting customer retention, and protecting equipment performance. This role is responsible for completing scheduled services safely, accurately, and on time while providing a positive customer experience and maintaining company assets.

Key Contributions

• Perform recurring filter cleaning services according to established schedules and company service standards.
• Thoroughly clean, inspect, and reassemble filtration systems to ensure proper operation and equipment performance.
• Maintain route efficiency and ensure scheduled customer services are completed on time.
• Accurately document completed services, equipment conditions, and customer needs within company software systems.
• Identify and communicate repair, maintenance, or service opportunities to management.
• Maintain company vehicle, tools, equipment, chemicals, and inventory required to perform daily service activities.
• Conduct daily vehicle inspections and weekly truck inspections while reporting maintenance concerns promptly.
• Deliver professional customer service and maintain positive relationships with customers during each service visit.
• Follow all company safety procedures, vehicle safety requirements, and operational standards.

Success Metrics

• Route Completion: Complete =98% of scheduled filter cleaning services on time each month.
• Quality & Compliance: Maintain =95% quality audit scores with proper filter cleaning, reassembly, documentation, and equipment operation standards.
• Customer Satisfaction: Achieve =90% customer satisfaction through service quality, professionalism, and responsiveness.
• Safety & Vehicle Compliance: Complete daily and weekly vehicle inspections with 100% compliance and maintain a safe driving record.
• Documentation Accuracy: Maintain =98% accuracy and completion of service records, notes, and required paperwork.
• Attendance & Reliability: Maintain =97% attendance and punctuality for scheduled workdays and service appointments.

Growth Impact

• Improves customer retention through consistent, high-quality recurring maintenance services.
• Protects customer equipment by ensuring filtration systems are cleaned, maintained, and operating properly.
• Supports branch profitability through efficient route completion and proactive identification of service needs.
• Enhance customer experience by delivering reliable, professional service at every visit.
• Protects company assets through safe vehicle operation, proper equipment use, and adherence to safety standards.

Capabilities & Strengths

• Customer Focus: Builds trust with customers through professionalism, communication, and dependable service.
• Attention to Detail: Consistently follows service procedures and identifies potential equipment issues before they become larger problems.
• Self-Management & Accountability: Works independently, manages route schedules effectively, and takes ownership of service quality and results.

Requirements

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
• Ability to perform physically demanding work in outdoor environments and lift required weight.

Preferred Qualifications

• Experience in pool service, maintenance, repair, or route-based field service operations.
• Experience using mobile workforce or service management software.
• Knowledge of pool filtration systems, equipment maintenance, and water treatment chemicals.