Technician, Service

Certus Pest, Inc.; Scottsdale (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Certus Pest, Inc. is seeking a pool service technician to deliver exceptional residential pool maintenance, balancing water chemistry, and providing outstanding customer service during every visit.

You will perform routine cleaning, testing, and documentation, inspect equipment, and communicate recommendations to customers and leadership, while safely operating company vehicles. Applicants with a high school diploma, valid driver's license, and willingness to obtain a CPO certification are

Qualifications

• High School Diploma or GED required.
• Ability to lift and perform physically demanding work.
• Valid driver's license with clean driving record.

Responsibilities

• Perform scheduled pool maintenance, cleaning, water testing, and chemical balancing to company standards.
• Inspect pools and equipment during every service visit and communicate recommendations.
• Safely operate and maintain company vehicles, equipment, tools, and chemical inventory.
• Complete service documentation accurately using company mobile applications.
• Build customer trust through professional service, reliability, and consistent execution.

Skills

Customer service

Communication

Self-motivation

Safety awareness

Attention to detail

Education

High School Diploma or GED

Tools

Mobile service applications

Field service management software

Job description

Description

Purpose

Deliver exceptional residential pool service by maintaining clean, safe, and properly balanced swimming pools while providing outstanding customer service, identifying equipment concerns, and representing the company professionally during every customer interaction.

Key Contributions

• Perform scheduled pool maintenance, cleaning, water testing, and chemical balancing to company quality standards.
• Inspect pools and equipment during every service visit, identifying maintenance concerns and communicating recommendations to customers and leadership.
• Safely operate and maintain company vehicles, equipment, tools, and chemical inventory to maximize route efficiency and minimize downtime.
• Complete all service documentation accurately using company mobile applications while maintaining proactive communication with customers and internal teams.
• Build customer trust through professional service, reliability, and consistent execution that supports customer retention and recurring revenue growth.

Success Metrics

• Complete =98% of assigned service routes on schedule each week while meeting established productivity expectations.
• Maintain =95% first-time service quality score, minimizing customer callbacks and re-service visits.
• Achieve =90% customer satisfaction based on customer feedback, reviews, and service quality metrics.
• Maintain 100% completion of required service documentation, chemical readings, and mobile reporting before the end of each workday.
• Maintain zero preventable vehicle accidents and complete 100% of required vehicle inspections and safety procedures.

Growth Impact

• Improves customer retention by delivering consistent, high-quality pool maintenance and exceptional service experiences.
• Protects company assets through proper vehicle care, equipment maintenance, and safe chemical handling.
• Supports recurring revenue growth by identifying repair opportunities and communicating equipment concerns before failures occur.
• Enhances operational efficiency through accurate reporting, effective route management, and dependable daily execution.

Capabilities & Strengths

• Strong customer service mindset with excellent communication and professionalism.
• Self-motivated and dependable with the ability to work independently while managing daily priorities.
• Detail-oriented with sound judgment, safety awareness, and a commitment to quality workmanship.

Requirements

Required Qualifications

• High School Diploma or GED.
• Valid driver’s license with clean driving record and ability to pass pre-employment requirements.
• Ability to perform physically demanding work in outdoor environments and lift required weight.

Preferred Qualifications

• Previous swimming pool service or maintenance experience.
• Certified Pool Operator (CPO) certification or willingness to obtain certification.
• Experience using mobile service applications and field service management software.