Technician Field Services I - Northeast Nevada

IGT; United States; On-site; USD 43,000 - 65,000; Full time

Job summary

IGT, a global leader in gaming, seeks a Field Service Technician to maintain and repair Lottery equipment at retailer locations across Northeast Nevada, including Elko, Ely, West Wendover, Jackpot, Battle Mountain and Winnemucca.

You will respond to dispatches, install or service equipment, transport parts, report activities to Dispatch, provide basic retailer training, and ensure safety and reliability on site.

Qualifications

• 1+ year of experience in a customer service related position.
• 1+ year of experience in technical repairs.
• Must possess a valid driver's license and maintain a clean driving record.
• Must be able to perceive colors correctly.
• Physical requirements include lifting up to 50 pounds and climbing.
• Background checks and pre-employment screenings may apply.

Responsibilities

• Transport, install (if applicable), and maintain IGT equipment and related parts at customer sites.
• Follow vehicle policies and complete driver training.
• Troubleshoot and repair equipment in the field to restore operation.
• Report activity and issues to Dispatch with accuracy and timeliness.
• Deliver marketing supplies and track inventory at locations.
• Provide basic training or refreshers to retailers as needed.
• Complete forms documenting activities and recommendations.

Skills

Customer service

Technical repair experience

Valid driver's license

Education

High school diploma or GED

Job description

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide , we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within Northeast Nevada area to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Area to cover include: Elko, Ely, West Wendover, Jackpot, Battle Mountain, Winnemucca.

Responsibilities

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts,tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the companyvehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may includeswapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departuretimes and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and trackinventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performingprocedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvementsto procedures, etc.

Qualifications

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctlyperceive colors.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50)pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or tothe rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time,demonstrate dexterity when working with tools and work with moving parts and electrical current. Maywork at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed toinclement weather during some installations.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent uponIGT's obtainment of security clearance and meeting pre-employment reference, background checkrequirements and pre-placement physical and drug testing requirements as applicable to IGT'ssatisfaction and approval based upon the requirements of the Company's customers and/or regulators.Certain jurisdictions may require additional personal disclosures which may include, but not be limited to,personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com .