Technician, Field Service

Rise Broadband; Leesburg (VA); On-site; Full time

Job summary

A leading telecommunications company is seeking a Field Service Technician to provide installation, repair, and maintenance services. The role involves direct customer interaction, ensuring satisfaction while adhering to safety standards. Candidates should possess strong problem-solving skills and a high school diploma. This is a full-time entry-level position with opportunities for growth.

Qualifications

• Valid state driver's license required.
• Ability to lift and carry heavy objects, climb ladders.

Responsibilities

• Perform installations and troubleshooting of services.
• Interact with customers and resolve technical issues.
• Maintain accurate records of work orders and service updates.

Skills

Customer Service

Time Management

Problem Solving

Communication

Interpersonal Skills

Education

High school diploma or GED equivalent

Tools

MS Office

Job description

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This range is provided by Rise Broadband. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Application Deadline: 6/15/2025 or until position filled.

General Summary

As a Field Service Technician, you will be responsible for delivering high-quality installation, repair, and maintenance services for our telecommunications products and services. You will interact directly with customers, ensuring their satisfaction by resolving technical issues and providing exceptional support. Working collaboratively with a team, you will ensure that all towers are in good working condition, meet safety standards, and operate at maximum efficiency.

Essential Duties/Responsibilities

• Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations.
• Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services.
• Works both outside and inside customer premises, regularly climbing ladders and working on rooftops.
• Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies.
• Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products.
• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction.
• Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings.
• Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment.
• Maintains accurate records of work orders, service updates, and customer interactions.
• Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed.
• Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities.
• Other duties as assigned.
  
  

Job Requirements

• High school diploma or GED equivalent.
• Valid state driver's license and acceptable driving record in accordance with the Company's Motor Vehicle Policy.
• Excellent customer service, time management, and problem-solving skills.
• Working knowledge of PC and MS Office products.
• Ability to read and interpret technical information, such as repair manuals and parts books.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently with minimal supervision.
• Ability to lift and carry heavy objects, climb ladders, and work on rooftops as necessary.
• Flexibility to work on scheduled and unscheduled days, including beyond regular work hours, to meet customer and operational demands.
• Willingness to travel and provide service within the assigned geographic area.
  
  

Working Conditions

• Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb ladders and towers and work in an elevated position (up to 500ft). On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
• Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
  
  

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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