Technician, Field Operations

American Water Co.; Salt Rock (WV); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

American Water is seeking a Technician, Field Operations to perform hands-on field service tasks, install, maintain, and repair water distribution systems across diverse sites. You will work with meters, valves, and service piping, while ensuring safety and accurate documentation.

The role requires basic mechanical skills, ability to read maps, and strong customer communication. Local travel, variable conditions, and overtime may apply; join our team to help keep life flowing.

Qualifications

• 0-2 years’ experience in mechanical, industrial, environmental, or utility work.
• High School Diploma or equivalent.
• Technical school coursework in industrial maintenance, mechanical systems, electrical systems preferred.
• License required; obtain within designated timeframe.
• Must be able to work in outdoor conditions.

Responsabilités

• Drive and operate company vehicles and equipment.
• Excavate valves and curb boxes; tap into pressurized mains and install/repair service piping.
• Operate lines and equipment; read meters and record readings.
• Complete forms, field notes, and documentation using maps and records.
• Perform customer-facing operational tasks and respond to issues in a timely manner.

Connaissances

Water distribution

Safe work practices

PPE awareness

Meter reading

Team collaboration

Basic math

Computer literacy

Electrical safety

Formation

High School Diploma or equivalent

Technical or Industrial Maintenance coursework

Outils

Meters and valves

Hand and power tools

Mobile devices software

Description du poste

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

The Technician, Field Operations is responsible for performing field service duties and a variety of manual, technical, and operational tasks related to installation, maintenance, and repair of water distribution systems.

Key Accountabilities

• Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.
• Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.
• Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.
• Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.
• Accurately complete and maintain forms, sketches, field notes, and documentation using maps and system records.
• Read meters as required by daily schedules. Perform work in meter boxes, confined spaces, trenches, and excavations.
• Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
• Accurately measure pressure and flow at meter to detect leaks. Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures. Investigate and resolve customer service issues, providing professional communication and timely response.
• All other duties as assigne

Knowledge/Skills

• Ability to learn and understand water distribution system components, including mains, service lines, valves, hydrants, meters, and related appurtenances.
• Ability to learn and understand safe work practices applicable to field operations, including PPE requirements, traffic control, trenching and excavation hazards, confined space awareness, and equipment safety.
• Basic familiarity with mechanical equipment used in field service activities, including valves, meters, hand and power tools, and construction equipment.
• Awareness of emergency response procedures related to field operations and the importance of timely reporting and escalation.
• Ability to perform basic measurements and calculations and accurately record field data with attention to detail.
• Effective verbal and written communication skills, including the ability to clearly report equipment issues, safety concerns, and customer service matters.
• Ability to work collaboratively with operations, maintenance personnel, supervisors, and external contractors.
• Ability to read and interpret basic maps, plans, and utility drawings. Basic understanding of piping systems and mechanical principles related to water distribution work, with awareness of electrical safety practices.
• Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
• Ability to follow established procedures and elevate abnormal conditions or emergencies according to company protocols.

Experience/Education

• 0-2 years’ experience in mechanical, industrial, environmental, or utility work.
• Prior water or wastewater treatment experience is desirable.
• High School Diploma or equivalent.
• Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field preferred

Travel Requirements

Local travel to various worksites.

Certifications & Licenses

• License requirements vary by state. Candidate must obtain license within designated timeframe.
• Valid Driver’s Licens
• Work performed in both indoor and outdoor environments, including exposure to chemicals, odors, noise, and varying weather conditions.
• Potential exposure to dust, pollen, chemicals, and sewage.
• The ability to wear appropriate personal protective equipment is required.
• May be required to work in buildings, in pits, manholes, on scaffoldings or in confined spaces.
• May be exposed to possible operations hazards including fumes and caustic chemicals, heavy machinery, high pressure, slippery surfaces, water/wastewater hazards and electrical equipment.
• Must be able to perform essential functions and meet the physical requirements of the position including ability to stand, climb stairs, and/ or walk and/or sit for long periods of time.
• Ability to safely lift, carry, push, pull, and move tools, equipment, and materials up to 80 lbs. as required.
• Involves crouching, stooping, and kneeling for extended or repeated periods. Must be able to safely drive a company vehicle for extended or intermittent periods in varying conditions.
• Frequently enters and exits vehicles. Overtime, rotating shifts, weekends, holidays, and/or on-call assignments required depending on operational needs.

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.