Field Service Technician

Henkel; Rosemont (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Flexible work policies

401k matching

Tuition reimbursement

Parental leave

Job summary

A global leader in adhesives is seeking a Field Service Technician who will be responsible for the installation, maintenance, and support of Sonderhoff equipment. The role requires a BS/BA in engineering or business, with a minimum of 2-3 years of relevant experience. Significant travel within the U.S. is required, along with strong technical and customer relationship skills. Competitive salary and a range of benefits will be provided, supporting professional growth and work-life balance.

Qualifications

• Minimum of 2-3 years proven work experience in a manufacturing environment.
• Experience in a service/support function at a customer site preferred.
• Willingness to travel up to 50% of the time required.

Responsibilities

• Install machines, including commissioning and final acceptance.
• Perform onsite jobs for repair, maintenance, and inspection.
• Provide hands-on support and service at customer locations.

Skills

Strong communication skills

Customer relationship skills

Problem resolution skills

Technical leadership skills

PC capability

Proficient in English

Foreign language skills

Education

BS/BA in engineering or business

Job description

About this Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel.

What You’ll Do

• Installation of machines incl. commissioning and final acceptance at the customer's site domestic and abroad.
• Onsite jobs as repair, maintenance, inspection; Inhouse jobs as pre-Acceptance, remote training with customers and continuing education in new technologies
• Samplings to promote and qualify our Sonderhoff equipment and material technology
• Provide support to customers with our Sonderhoff equipment and material technology
• Focus and execute tasks according to global and regional service directives

What makes you a good fit

• Education — BS/BA in engineering or business, with some chemistry background preferred but not required.
• 2-3 years at a minimum of proven work experience preferably in a manufacturing environment.
• Validated experience working in a service/support function, preferably at a customer site location would be preferred.
• Must be proficient in English, with further foreign language skills advantageous.
• Willingness to travel both via car and plane upwards of 50% of your time is required.
• The travel will mainly consist of visiting customer locations across the U.S. to provide hands on support and service when necessary. There will be opportunities for international travel as well, so a valid passport is required.
• Must have a strong work ethic and excellent customer relationship skills.
• Strong communication skills both internally and externally.
• Must have strong problem resolution and technical leadership skills.
• Strong PC capability and feel comfortable with holding virtual calls to provide support to customers at remote locations.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $65,000.00-$70,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.