Technician, EMS Applications

LUMA Energy; San Juan (PR); On-site; USD 60,000 - 85,000; Full time

Job summary

LUMA Energy invites applications for an EMS Operations Technician role in San Juan, Puerto Rico. You will support EMS operations by delivering technical assistance, performing routine maintenance, and ensuring infrastructure readiness to maintain reliable system performance.

Responsibilities include monitoring SCADA points, inspecting EMS-related equipment, and troubleshooting applications and reports to ensure quick service restoration and compliant operations.

Qualifications

• Hands-on experience in a technical or support role.
• 1 year experience in SCADA/PLC environment.
• Experience configuring RTUs or PLCs is a strong asset.

Responsibilities

• Monitor and report anomalies in historian dashboards, SCADA points, and EMS reports; troubleshoot and fix as needed.
• Inspect UPS, HVAC, servers, and communication devices; perform routine maintenance to reduce downtime.
• Troubleshoot EMS apps, OT workstations, and logs to enable rapid service restoration.
• Verify adherence to procedures and safety protocols; document completed work for reliable records.
• Follow company policies to ensure compliance with laws and regulations.
• Participate in storm restoration tasks and drills to support service recovery.
• Perform additional tasks to support team goals.

Skills

Industrial control systems

Scripting

Technical troubleshooting

Operating systems

Analytical skills

Communication

Bilingual Spanish/English

Education

Technical degree or associate’s degree in IT/CS/EE

Bachelor’s degree preferred

Job description

Job Summary:

Supports EMS operations by delivering technical assistance, performing routine maintenance, and ensuring infrastructure readiness to maintain reliable system performance. Achieves results through timely issue resolution, sustained system reliability, and strict adherence to compliance and change‑control requirements.

Job Description:

• Monitors and reports any anomaly of historian dashboards, SCADA points, one‑line diagrams, and EMS reports. Review and troubleshoot and/or fix these, using assigned tools to ensure accurate and reliable data availability, and prompt issue resolution.
• Inspects UPS, HVAC, servers, and communication devices while performing routine maintenance and repairs on EMS‑related equipment to verify operational readiness, ensure optimal functionality, and reduce downtime.
• Troubleshoots EMS applications, OT workstations and daily reports system logs and issues to specialists to enable quick service restoration, proactive maintenance, and effective incident response.
• Verifies adherence to technical procedures and safety protocols while tracking and documenting completed work to ensure task accuracy, compliance with internal standards, and reliable records for future troubleshooting.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

• Technical Degree or Associate’s Degree on Information Technology, Computer Science, Electrical Engineering or related field.
• Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering or related field, preferred.

Experience

• 1-3 years of hands‑on experience in a technical or support role.
• 1 year of experience in SCADA /PLC environment.
• Experience working with configuration of RTU’s or PLC’s will be a strong asset.

Competencies (Skills)

• Industrial Control Systems Knowledge : Good understanding of SCADA, FEP, ICCP, RTUs, HMIs, PLCs, displays, and communication protocols such as DNP3 and Modbus.
• Scripting : Ability to write and debug scripts.
• Technical Troubleshooting : Ability to configure and troubleshoot applications, networks, servers, databases, and desktop computers.
• Operating Systems & Databases : Proficiency in Windows Server 2016, Windows 10, Linux, and databases.
• Analytical Skills : Strong analytical and problem‑solving abilities.
• Communication & Collaboration : Effective communication and collaborative approach.
• Bilingual Proficiency : Bilingual (Spanish/English) strongly preferred.

Licenses/Certifications

• N/A

Travel Requirements

• 10%

Physical Demands:

• Stationary Position: Frequently
• Pushing/ Pulling/ Reaching: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/Carry over: 0 - 15 pounds

Working Conditions:

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Never
• Working near or on heavy machinery: Never
• Working in high places: Never
• Exposed to fumes or airborne particles: Never
• Frequency of working in outdoor weather conditions: Never
• Work with electricity: Never
• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.