Technician - Cook County Tech (Endoscopy)

Surgical Solution; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Job summary

Surgical Solutions seeks a Technician - Cook County Tech (Endoscopy) to join our Chicago team, supporting surgeons and hospital staff with equipment maintenance, cleaning, sterilization, and inventory management for patient safety and service excellence.

The ideal candidate has a high school diploma, CRCST or CBSPD certification (CRCST within 120 days), 2–5 years of customer service, and the ability to work 24/7 shifts including weekends and holidays.

Qualifications

• Education: High school diploma/GED required; some college preferred.
• Certifications: CRCST or CBSPD; CRCST within 120 days; CER preferred.
• Experience: 2-5 years face-to-face customer service; 6 months Endoscopy preferred.
• Excellent communication and customer service skills.
• Availability for 24/7 hospital coverage including weekdays, weekends, and holiday rotation.

Responsibilities

• Models a high standard of performance and service to hospital staff and peers.
• Maintain endoscopic equipment and supply inventories; perform safety checks
• Follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes
• Identify damaged scopes for repair or replacement
• Troubleshoot malfunctioning scopes and arrange loaner instrumentation
• Maintain decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Maintain current preference cards for surgeons
• Maintain professional level of service, communication with team and hospital staff
• Collaborate with team and hospital staff, act with respect and dignity
• Learn and use technologies per Technology Policy
• Utilize company devices to login to systems such as ADP, Outlook, Concur, Slack, SCMP
• Management and responsibility of company and hospital property
• Loss or damage of company property may result in repayment fees

Skills

Reliability

Communication skills

Calm under pressure

Interpersonal skills

Teamwork

Adaptability

On-site attendance

24/7 coverage availability

Education

High school diploma/GED

Some college

Tools

ADP

Outlook

Concur

Slack

SCMP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technician - Cook County Tech (Endoscopy)

Full Time Chicago, IL, US

5 days ago Requisition ID: 1210

Salary Range: $22.00 To $24.00 Hourly

Role Summary: Surgical Solutions Technicians serve as an integral member of the endoscopy team providing support services to surgeons and other hospital staff. They are committed to superior customer service while actively assisting in daily operations and procedures in their local account. The position reports to Account Supervisors/Lead Technicians.

Duties & Responsibilities

• Models a high standard of performance and service to hospital staff and peers.
• Maintain endoscopic equipment and supply inventories; perform safety checks
• Follow manufacturer instructions for cleaning, leak testing, and high-level disinfection or sterilization of endoscopes

Equipment Maintenance and Repair Management

• Identify any damaged or worn scopes or instrumentation (i.e. firmness, stiffness, alignment, chips/dents, dullness, sharp edges) for repair or replacement
• Troubleshoot malfunctioning scopes and equipment and work with the repair vendor to arrange for loaner instrumentation
• Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Maintain all equipment and replace as needed, process repairs for instruments and scopes
• Maintain current preference cards for surgeons, as needed
• Maintain a professional level of service, behavior, and communication with Surgical Solutions team members, hospital, and OR staff

Other Responsibilities

• Perform all other duties as assigned by supervisors to support the efficient operation of the team and hospital.
• Collaborate well with fellow team members and hospital staff, act with respect and dignity towards others
• Learn and effectively use all technologies as outlined in the company’s Technology Policy.
• If applicable, utilize company phone and/or laptop to login to company systems as required, including but not limited to ADP, Outlook, Concur, Slack, and SCMP.

Other Responsibilities

• Perform all other duties as assigned by supervisors to support the efficient operation of the team and hospital.
• Management and responsibility of company and hospital property as assigned.
• Loss or damage of company property may result in repayment fees.

Skills &Abilities

• Demonstrate reliability and consistent on-site attendance.
  • Must be able to work Sunday-Saturday, which includes 24/7 coverage on a rotational basis during weekdays, weekends, and holidays. This position typically entitles a 40-hour workweek and additional hours may be required based on workflow or schedule to ensure customers receive the highest level of service.
• Strong professional communication skills, both verbal and written, for interacting with customers, staff, team members, and healthcare professionals. Ability to comprehend technical materials, follow instructions, and provide client education, interpretation, and documentation.
• Work effectively under high-stress conditions, making critical decisions in emergencies.
• Strong interpersonal skills to effectively engage with individuals and groups from diverse social, emotional, cultural, and intellectual backgrounds.
• Build rapport with clients and colleagues while maintaining professionalism.
• Operate independently and as part of a team, showing respect and consideration for others.
• Adapt to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.

Physical Demands

• Ability to perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for prolonged periods and lift/carry items up to 50 pounds individually or more with assistance.
• Meet vision and hearing standards, including color recognition, necessary for job functions.
• Wear personal protective equipment (e.g., gloves, gowns, eye protection) as required.

Qualifications

• Education: High school diploma/GED required. Some college preferred.
• Certifications: Certified Registered Central Sterile Technician (CRCST) or CBSPD required. CRCST is required within 120 days. CER preferred
• Previous Experience: 2-5 years face-to-face customer service experience; 6 months of Endoscopy experience preferred
• Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams
• Must have excellent communication and negotiation skills
• Ability to quickly and accurately anticipate needs, and appropriately respond
• Availability for 24/7 hospital coverage including weekdays, weekend, and holiday rotational scheduled and on-call shifts