Technician Central Station

Grady Health System; Atlanta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement savings plans

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Grady Health System is seeking a Central Station Technician to oversee the Public Safety Central Station, monitor 700+ cameras and 500+ alarm circuits, and dispatch 80+ security officers. You will manage radio traffic, respond to alarms, and maintain critical logs to ensure a safe environment for patients, staff, and visitors.

This role emphasizes patient-centered care, integrity, and collaboration with security leadership and clinical teams within Grady’s Atlanta-based campus.

Qualifications

• Patient-centered care mindset and commitment to safety and quality.
• Ability to communicate clearly with staff and leadership.
• Demonstrated integrity, confidentiality, and professional conduct.

Responsibilities

• Monitor CCTV systems and alarms across Grady Health System.
• Dispatch calls to security staff and coordinate responses.
• Maintain daily logs and central station records.
• Ensure safe, secure environment for guests, employees, and patients.

Skills

Patient-Centered Care

Integrity & Accountability

Collaboration & Teamwork

Communication

Adaptability & Resilience

Quality & Safety

Leadership & Professionalism

Employee Experience Focus

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Central Station Technician assists and orchestrates the delivery of a safe and secure environment for guest, employees, and patients by running the Grady Health System Public Safety Central Station. Monitors closed circuit television systems with 700 plus cameras, 500 plus alarm circuits used as panic or duress buttons by Grady staff, digital video and network video, the HUGS infant and children protection systems, burglar alarms for clinic and pharmacy areas and 68 elevator talk boxes or emergency phones. Personally receives emergency telephone calls from patients, guests, and staff. Maintains radio daily logs as well as other required Central Station logs and records. Dispatches calls to over 80+ Security Officers, as well as security management staff, while monitoring and controlling radio traffic, answering the phone, and responding to alarms. Central Station is the nerve center for the Public Safety Department of the Grady Health System.

Core Competencies

• Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.