Technician, Bench Repair

Golden Route Operations-Montana LLC; Billings (MT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) retirement plan

Job summary

Golden Route Operations, LLC in Billings, MT is seeking a Bench Repair Technician to support regional routes by troubleshooting, repairing, and calibrating gaming hardware. You will work with field staff to ensure equipment reliability and uptime, performing board-level repairs and software updates where needed.

Requires 3–5 years of relevant experience and a high school diploma or GED. The role offers a comprehensive benefits package and full-time employment.

Qualifications

• Proficient in root-cause diagnostics.
• Fluent in reading schematics and wiring diagrams.
• Adept in board-level repair.
• Familiar with embedded system configuration.
• High school diploma or GED; equivalent experience required.

Responsibilities

• Evaluate component viability: troubleshoot and test subassemblies to determine repair or replacement.
• Recondition & calibrate hardware: clean, repair, and calibrate boards and components.
• Prepare & program integrated circuits: wipe, flash, and reprogram ICs and storage across board-level components.
• Monitor & maintain asset logs: document updates and diagnostic findings for traceability.
• Collaborations: deliver technical field support and coordinate hardware logistics across locations.

Skills

Root-cause diagnostics

Schematics interpretation

Board-level repair

Embedded system configuration

Detail-oriented

Flexible & results-driven

Collaborative & people-focused

Education

High school diploma or GED

Job description

• Relocation Expense Covered No
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Name Jordan Syring
• Phone [phone]
• Email [e-mail]

Description

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with Golden Operations Montana, a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental, and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the role

As a Bench Repair Technician, you will play a key role in driving operational continuity across all regional routes. You’ll work closely with field staff and management to ensure high-level technical integrity and long-term equipment performance.

What you’ll do

Core responsibilities

• Evaluate component viability: Troubleshoot and test key electrical and mechanical subassemblies—such as printers, bill validators, logic boards, power supplies, and monitors to accurately determine whether parts can be cost-effectively repaired or require total replacement.
• Recondition & calibrate hardware: Clean, repair, and calibrate circuit boards and mechanical components using an array of precision hand instruments, soldering equipment, and fabrication tools to maintain a reliable stock of field-ready units.
• Prepare & program integrated circuits: Wipe, flash, and reprogram system software, operational logic, and configuration data across board-level components—including EPROMs, BIOS chips, microcontrollers, and solid-state drives to eliminate software errors and ensure strict compliance with state gaming and all other standards.
• Monitor & maintain asset logs: Record serialized part updates, repair histories, diagnostic findings, and software versions to maintain complete asset traceability, enforce quality control, and satisfy regulatory reporting standards.

Collaborations and partnerships

• Deliver technical field support: Assist field technicians with live troubleshooting, software guidance, and emergency unit preparation to resolve location service calls quickly and maintain machine uptime.
• Coordinate hardware logistics & distribution: Work alongside route teams, management, and shipping personnel to identify high-urgency part needs, streamline repair turnarounds, and initiate software updates across customer locations.

Other responsibilities

• Assemble & stage equipment: Perform minor assembly, wiring, and diagnostic testing on hardware packages on an as-needed basis to ensure operational readiness prior to field shipment.
• Uphold workplace safety & environmental standards: Strictly adhere to shop safety protocols, utilize required personal protective equipment (PPE), and ensure the proper disposal of hazardous component waste and electronics in compliance with regulatory guidelines.

Who you are

• Proficient in root-cause diagnostics: Skilled in using structured troubleshooting, technical reasoning, and sound judgment to isolate complex mechanical and electrical faults and identify their underlying causes.
• Fluent in schematics interpretation: Ability to read and apply electrical blueprints, wiring diagrams, technical drawings, and service manuals to evaluate hardware, trace circuits, diagnose faults, and guide repair activities.
• Adept in board-level repair: Possesses the fine-motor skills, precision, and technical knowledge required to inspect, troubleshoot, and repair electronic components and circuitry.
• Familiar with embedded system configuration: Understands the basic functions of common integrated circuits and embedded system components, including how different components influence system operation and configuration.
• Detail-oriented & accountable: Maintains a high personal standard for precision, thoroughness, and work quality while taking direct ownership of final work product.
• Flexible & results-driven: Adaptable, collaborative, and committed to delivering quality results.
• Collaborative & people-focused: Inclusive and team-oriented mindset.

Supervisory responsibility

This position does not have supervisory responsibilities.

Education

Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.

Experience

Requires 3–5 years of relevant professional experience with increasing responsibility.

Work environment

This position works primarily indoors in a climate-controlled environment with minimal exposure to outdoor weather conditions. Noise levels and environmental changes are typically low and predictable.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

This position requires regular standing, walking, bending, and use of hands and arms. May frequently lift or move items up to 25 lbs., and occasionally up to 50 lbs.

Travel

Travel is infrequent and typically limited to occasional meetings, training, or business needs.

Other duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and position requirements may change at any time with or without notice.