Service Technician

Golden Route Operations, LLC; Des Moines (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

JJVG of Nebraska LLC, a J&J Gaming Company, seeks a Service Technician to troubleshoot, service, install, and repair equipment at customer sites in the Des Moines area. You will respond to service calls, resolve issues, and support management in delivering exceptional customer service.

Requires high school diploma or GED, valid driver’s license with clean record, and ability to obtain required licenses. 1–3 years of relevant experience preferred.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1–3 years of relevant experience preferred but not required.
• Valid driver’s license with clean record required and ability to obtain any necessary certifications.

Responsibilities

• Respond to service calls and complete equipment repairs at customer sites.
• Safely handle currency and funds as assigned daily and maintain records.
• Diagnose, troubleshoot, and repair electronic and mechanical equipment.
• Install, inspect, test, and maintain equipment and systems.
• Communicate professionally with customers and internal teams.

Skills

Diagnostic tools

Mechanical aptitude

Customer service

Communication

Math basics

Education

High school diploma or GED

Tools

Meters

Gauges

Testing equipment

Job description

• Location .,Des Moines, IA, 50309,United States
• Employee Type Full Time

Contact information

• Name Lee Ann Hille
• Phone [phone]

Description

Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with JJVG of Nebraska LLC, a J&J Gaming Company. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan.

About the role

As a Service Technician, you will play an essential role in troubleshooting, servicing, installing, and repairing equipment and related systems at customer locations throughout the assigned service area. This position is responsible for responding to service calls, resolving technical and customer-related issues, and supporting management in delivering exceptional customer service across the region.

The candidate must meet the minimum age requirements applicable to the state and jurisdiction in which they work, possess and maintain a valid driver’s license with an acceptable driving record, and successfully obtain and maintain any certifications, licenses, registrations, or permits required by applicable federal, state, local, or regulatory authorities, including any background screenings or eligibility determinations.

What you’ll do

Core responsibilities

• Respond to service calls and complete equipment repairs efficiently by prioritizing requests based on urgency and geographic location.
• Safely handle, transport, and account for currency and issued funds assigned daily.
• Maintain accurate and detailed records of all fund transactions.
• Generation and collection of machine activity reports.
• Coordinate with internal teams and leadership to identify, prepare, deploy, service, and maintain equipment.
• Diagnose, troubleshoot, and repair malfunctions involving electronic, mechanical, and related equipment.
• Install, inspect, test, and maintain equipment, hardware, and associated systems to support continuous and efficient operations.
• Communicate professionally with customers, site personnel, and internal stakeholders to address and resolve service-related issues.
• Complete and maintain all required service documentation, equipment records, and activity logs accurately and timely.
• Ensure the quality, functionality, and integrity of all incoming and outgoing equipment.
• Monitor inventory levels and communicate equipment, parts, and supply needs to minimize downtime and support efficient operations.
• Follow all company policies, safety procedures, and regulatory requirements applicable to assigned duties.
• Maintain company vehicles, tools, and equipment in a safe and professional manner.

Who you are

• Must meet the minimum age requirements established by applicable federal, state, local, or regulatory authorities for the position.
• Must be able to successfully obtain and maintain any certifications, licenses, registrations, or permits required by applicable federal, state, local, or regulatory authorities, including any background screenings or eligibility determinations.
• Previous service, maintenance, troubleshooting, or repair experience preferred but not required.
• Maintains a valid driver's license with a satisfactory driving record.
• Proficient in the use of diagnostic and testing equipment, including gauges, meters, and related tools.
• Demonstrates the ability to read, write, and perform basic mathematical calculations.
• Exhibits strong mechanical and technical aptitude with the ability to follow detailed instructions accurately.
• Communicates effectively and professionally with customers, peers, management, and cross-functional teams.
• Adaptable, collaborative, and committed to delivering quality results.
• Inclusive and team-oriented mindset.
• Adaptable, collaborative, and committed to delivering quality results
• Inclusive and team-oriented mindset

Supervisory responsibility

This position does not have supervisory responsibilities.

Education

Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education.

Experience

Requires 1–3 years of relevant experience or demonstrated transferable skills.

Work environment

The role is based in an indoor office environment with routine access to standard equipment and climate control. Occasional field work may require brief exposure to outdoor weather and non-climate-controlled conditions.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

This position requires regular standing, walking, bending, and use of hands and arms. May frequently lift or move items up to 25 lbs, and occasionally up to 50 lbs.

Travel

This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays.

Other duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and position requirements may change at any time with or without notice.