Technician: Assistive Technology

Anne Arundel County Public Schools; Annapolis (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Anne Arundel County Public Schools seeks a TECHNICIAN: ASSISTIVE TECHNOLOGY to support assistive devices in schools and homes across the county. You will install, configure, maintain, and train users on hardware and software for students with disabilities.

Your role includes inventory management, troubleshooting, and collaborating with the Technology Division to ensure devices integrate with the AACPS network. Travel is required to sites and ESY support as needed.

Qualifications

• Associate's Degree or equivalent required.
• Minimum 2 years office experience with technical operations preferred.
• Experience with assistive technology devices and software preferred.
• Strong written and verbal communication abilities.

Responsibilities

• Provide technical support for hardware and software.
• Train staff, parents, and students in instructional use of devices.
• Maintain inventory of assistive technology hardware and software.
• Troubleshoot malfunctions and perform repairs as needed.
• Travel to schools and homes to install and service equipment.

Skills

Technical support

Communication skills

Team collaboration

Training staff

Troubleshooting

MS Office & conferencing

Education

Associate's Degree in applicable field

30 hours of training in relevant areas

Tools

Microsoft Office Suite

Video Conferencing

Inventory management software

Job description

Anne Arundel County Public Schools Special Education (Special Services) - Central Office - Annapolis, Maryland Open in Google Maps

Job Description

Title Code:

JOB SUMMARY
Provides technical support, hardware and software training, augmentative and assistive computer devices and dedicated communication technology to school staff, parents, and students. Travels to schools and homes to deliver software and equipment. Performs daily, weekly, and monthly technical maintenance to ensure efficient and optimal operation of computer related equipment. Provides administrative support. The position may be 10 or 12 months depending on assignment.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Assists in the acquisition of software and hardware including communication with vendors, obtaining quotes, and purchasing of items.
• Maintains and documents inventory of all hardware and software purchased for the Assistive Technology Office and conducts year-end inventory of returned equipment.
• Troubleshoots and maintains software and hardware malfunctions including minor repairs.
• Programs equipment/devices based on individual student needs.
• Delivers assistive technology software and equipment to schools, installs computers and peripherals for student use including set up prior to the new school year and collaborates with AACPS Division of Technology to ensure that assistive technology devices work within the capabilities and procedures of the AACPS network.
• Provides technical assistance and training to school staff, parents, and students in the instructional use of hardware, software, assistive technology devices and adaptive hardware and software.
• Assists in the development and modification of augmentative/assistive communication technology.
• Establishes and maintains subject-matter files, database, records, lists or other file maintenance systems.
• Composes letters, memoranda, instruction, notices, or other forms of communication on a variety of subjects relative to the functions and programs.
• Performs other related duties as assigned within the same classification or lower.

Additional Duties

• Based on assignment, processes returns and transfers of equipment during summer months.
• Based on assignment, delivers and repairs equipment for Extended School Year (ESY) services.
• Based on assignment, provides training to staff working during Extended School Year (ESY) with Assistive and Augmentative Communication (AAC) devices.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Other: Minimum of 30 hours of training in childhood communication disorders, computer technology and/or working with students with disabilities via classes as offered by Anne Arundel County Public Schools or equivalent. required.
• Associate's Degree in applicable field of education from a regionally accredited college or university required;
• Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.

Experience

• Two (2) years office experience and direct experience with functional communication devices (hardware, software) and required.
• Previous experience working with technical operations and/or students with disabilities preferred.

Knowledge, Skills, Abilities and Other Characteristics

• Strong writing and editing skills.
• Excellent communications, organizational, analytical, and planning skills.
• Willingness to learn new information.
• Ability to work well in a team environment, handling multiple assignments, and meeting deadlines
• Experience with training staff in the use of software systems.
• Experience with troubleshooting to identify problems and solutions related to use of software systems.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business software (e.g. Video/Web Conferencing, Microsoft Office Suite-Word, Excel, Outlook and/or PowerPoint preferred). For new permanent secretarial/clerical/technician hires, a minimum score on a pre-employment assessment is required.

Licenses and Certifications

Employee must retain active licenses, certifications, and enrollment as a condition of employment.

• Hold or be eligible for Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required; and
• Daily access to reliable transportation.

Driving Requirements

• Driving is required to conduct bona fide Board business that is within the scope of employment in this position.
• Personal Vehicle

LEADERSHIP ROLE

• N/A

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Standing: under 1/3 percent of the time
• Walking: under 1/3 percent of the time
• Sitting: between 1/3 and 2/3 percent of the time
• Keyboarding: between 1/3 and 2/3 percent of the time
• Climbing (Ascend/Descend): under 1/3 percent of the time
• Kneeling: under 1/3 percent of the time
• Crawling: under 1/3 percent of the time
• Bending: under 1/3 percent of the time
• Talking: between 1/3 and 2/3 percent
• Hearing: between 1/3 and 2/3 percent
• Driving: under 1/3 percent of the time
• As required by the duties and responsibilities of the position.

Vision

The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

• No special vision requirements
• Office, school or similar indoor environment: over 2/3 percent of the time
• Confined space: under 1/3 percent of the time
• In the community (homes, businesses, etc.): under 1/3 percent of the time

Exposure

• Work with explosives:
• Risk of radiation:
• Vibration:
• Moderate: between 1/3 and 2/3 percent of the time

Weight & Force

Lifting and carrying requirements

• Up to 10 pounds: under 1/3 percent of the time

Travel Requirements

• Day travel within the county to provide services in home and school-based settings.

JOB INFORMATION

Approved Date: 9/1/2023

Established Date: 11/1/2013

Title Code: E04966

Title: TECHNICIAN: ASSISTIVE TECHNOLOGY

Reports to Generic: Coordinator

Reports to Specific: COORDINATOR: SPECIAL SERVICES

ORGANIZATION

Division: Academics

Business Unit: Curriculum & Instruction (C&I)

Department: Special Education Special Services

Negotiated Agreement: Secretaries and Assistants Association of Anne Arundel County (SAAAAC)

HR JOB INFORMATION

Unit: IV

Days Worked: 260

FLSA Exemption Status: Non-Exempt

Grade: SG11

Months Worked: 12

Hours Worked: 7

Job Family: Administrative and Office Support

Sub-Function: Technical-Clerical Support

VR# 27057