Technician: Technology Support
Anne Arundel County Public Schools
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Job summary
Anne Arundel County Public Schools seeks a Technician: Technology Support to assist staff, teachers, and students with software and hardware in classrooms and virtual environments.
You will handle daily IT tasks, troubleshoot systems, and manage requests via the district Help Desk. Travel between campuses is required, and strong customer service is essential for end users.
Qualifications
- High School Diploma or equivalent required.
- Associate's degree in IT or related field preferred; certificates in technology fields are a plus.
- Industry certifications (e.g., CompTIA A+, ITIL) preferred; willingness to pursue certifications.
Responsibilities
- Provide in-person or remote technical support to staff, teachers, and students.
- Troubleshoot hardware, software, and network issues and document actions.
- Use the Help Desk system to track requests and ensure timely resolution.
- Move and configure hardware as needed and participate in Technology Refresh activities.
Skills
Education
Tools
Job description
Anne Arundel County Public Schools Countywide Opportunities As They Occur - Annapolis, Maryland Open in Google Maps
Job ID: 5932202
Application Deadline: Oct 09, 2026 11:59 PM (Eastern Standard Time)
Posted: Sep 18, 2026 4:00 AM (UTC)
Starting Date: To Be Determined
Title Code:
Technician: Technology Support
This posting creates a pool of candidates for future positions that may become available.
JOB SUMMARY
Provides technical support to staff, teachers, and students in the use of approved software and hardware for traditional classrooms and virtual environments. Answers technical questions of all end users. Responds to support requests and performs assigned projects. Projects and requests may involve computer setup and configuration, hardware and software troubleshooting, following inventory procedures, and limited end user demonstrations. This work involves daily, weekly, and monthly technical responsibilities relating to the efficient and optimal operation of technology equipment. Travels between work locations during normal business hours.
- Administers AACPS policies regarding use of computers and data access (e.g. installing software, security, etc.) for the purpose of ensuring compliance with district policy and Technology guidelines.
- Provides in-person or virtual school staff with available technical resources, assistance, documentation and support via phone, email, in person or using remote tools for the use of approved technology, including hardware, software, and the internet while adhering to the established Technology Support Services (TSS) policies and procedures.
- Installs, uninstalls, reimages, connect, configures, upgrades, troubleshoots, tests, and diagnoses wired and wireless desktop and laptop computer systems, system peripherals as well as load, following district established procedures, district approved desktop/laptop software.
- Uses the district provided Help Desk ticket system to open, track, document actions, monitor, escrow and resolve all customer service requests in a timely manner. (Requests for service may be presented via telephone, face to face, e-mail, or using the district Help Desk ticket system.)
- Provides basic troubleshooting of network issues, regular visual checks of server room conditions; temperature, power, alert lights and beeps, etc., removal of virus, spyware/malware, and malicious code, and makes appropriate notification to Technology staff following established procedures.
- Maintains a variety of manual and electronic files and/or records (e.g. permissions levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails as well as maintains workstation functionality (e.g. install patches and/or upgrades, imaging systems, etc.) for the purpose of ensuring availability of desktop/laptop and server functionality for all users.
- Performs established procedures, tasks, and provides support related to the Technology Refresh program, technology-based testing, opening (fall) and closing (summer) of assigned schools.
- Performs established procedures and tasks for Technology and Sensitive Items inventory. Responsible for verifying technology inventory on a yearly basis based on AACPS inventory policies and responsible for audits.
- Responsible for the use, care and maintenance of all issued equipment according to district policy and technology guidelines as well as maintains a neat and organized workspace.
- Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions and job-related duties. May participate in Technology related projects.
- Performs other related duties as assigned within the same classification or lower.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or Equivalency Certificate required.
- Other: 10 hours of technology classes preferred; or
- Associate's Degree Information Technology or related field of education from a regionally accredited college or university preferred; or
- Other: Certificates in the Technology Field including but not limited to: CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA IT Fundamentals, Microsoft 365: Modern Desktop Administrator Associate, Microsoft IT Support, Microsoft Technology Associate (MTA), Google IT Support Professional Certificate, AppleCare Mac Technician (ACMT), Apple Certified Support, Professional (ACSP), ITIL Foundation preferred;
- Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.
- One (1) year experience working with Computer/Networks or Software Applications preferred;
- Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the applicant to successfully perform the duties of the position.
- Demonstrated ability to make necessary preparations and relocate technology equipment within the time constraints established by TSS and without assistance (relocate a standard computer lab).
- Ability to follow established procedures to manage requests, tasks and projects.
- Demonstrated ability to provide a high level of customer service to distraught or stressed individuals.
- Demonstrated ability to speak and write effectively.
- Ability to maintain a polite, courteous and respectful rapport and communications with students, school visitors and AACPS employees.
- Willingness to learn new technology skills.
- Ability to maintain attention to detail on assignments and meet inflexible deadlines.
- Ability to exercise initiative and good judgment in the timely execution of assigned responsibilities.
- Demonstrated ability to work effectively within a team environment.
- Ability to follow established procedures to manage requests, tasks and projects.
- Demonstrated ability to effectively work and communicate with diverse populations.
- Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite – Word, Excel, Outlook, and/or PowerPoint preferred).
Employee must retain active licenses, certifications, and enrollment as a condition of employment.
- Hold or be eligible for Industry Certification relevant to this job preferred.
- Hold or be eligible for Driver's License (DL) Class C Non-Commercial issued by Maryland or State of Legal Residence (MVA/DMV) required; and
- Daily access to reliable transportation.
- Driving is required to conduct bona fide Board business that is within the scope of employment in this position.
- Personal Vehicle
- Two (2) additional years of successful experience required.
- Achievement of industry specific certification(s) relevant to this job required.
- Associate’s degree in Information Technology or related field from a regionally accredited college or university required.
- Two (2) years continuous successful experience in the position at the Lower Grade level.
- Mastery of all responsibilities and duties of the position.
- Achievement of Professional Certification, License or evidence of course completion in pursuit of such certification or license, if applicable.
- Evidence of completion of additional training that may be recommended by supervisor and/or participation in approved professional development programs or courses, approved in advance by the supervisor. Successful completion of a minimum of one professional development within the last two years is required. Successful completion of job specific professional developments identified on the job description, performance evaluations and/or the supervisor’s documented recommendation are required.
- Achievement of identified goals as they relate to the needs of the district and as established by the supervior.
- Consistent maintenance of an effective and orderly work environment.
- Consistent compliance with general office procedures such as standards contained in the AACPS Employee Handbook; demonstration of discretion and excellent customer service; regular and punctual attendance; and building dress code, including wearing AACPS ID badge.
- Above Satisfactory overall job performance for the two most recent consecutive years of Performance Ratings.
- Letter of Recommendation written by the supervisor.
- Achievement of industry specific certification(s) relevant to this job required.
- Associate’s degree in Information Technology or related field from a regionally accredited college or university required.
- N/A
- Walking: under 1/3 percent of the time
- Sitting: under 1/3 percent of the time
- Keyboarding: under 1/3 percent of the time
- Crawling: under 1/3 percent of the time
- Bending: under 1/3 percent of the time
- Talking: under 1/3 percent of the time
- As required by the duties and responsibilities of the position.
- No special vision requirements
Location
- Office, school or similar indoor environment: over 2/3 percent of the time
- Moderate: under 1/3 percent of the time
Lifting and carrying requirements
- Up to 40 pounds: under 1/3 percent of the time
- 40% daily day travel within the community between elementary school work locations
- 10% annual day travel within the community between middle and high school work locations
Approved Date: 2/1/2023
Established Date: 12/1/2010
Title Code: C21040
Title: TECHNICIAN: TECHNOLOGY SUPPORT
Reports to Generic: Senior Manager
Reports to Specific: MANAGER SENIOR: TECHNOLOGY SUPPORT SERVICES
VR# 27054
Position Type: 1.00 FTE
Job Categories:
Support Staff > Computer Support
Anne Arundel County Public Schools prohibits discrimination in matters affecting employment or in providing access to programs on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, gender identity, or disability. For more information, contact: Anne Arundel County Public Schools Division of Human Resources, 2644 Riva Road, Annapolis, MD 21401.410-222-5061 TDD 410-222-5000 or Email Recruitment
- Citizenship, residency or work visa required
- Human Resources
- 2644 Riva Road
- Annapolis, Maryland 21401
- Phone: 410-222-5061
- Fax: 443-458-0134
- Email: recruitment@aacps.org
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