Technician

Advance Auto Parts; Puerto Rico; On-site; USD 42,000 - 66,000; Full time

Job summary

Western Auto is seeking a Master Technician to perform automotive repairs, maintenance, and installations using standard tools and diagnostic equipment. The role emphasizes customer satisfaction and safe, efficient service delivery.

Qualifications include ASE certifications in A4/A5/A6/A7, EPA R-12/R134a recovery, and owning personal tools. A valid driver’s license, insurance, and ability to work in a fast-paced environment are required.

Qualifications

• ASE certification in A4 Steering and Suspension, A5 Brakes, A6 Electronics/Electrical Systems, A7 Heating and Air Conditioning.
• Own tools are required.
• Valid driver’s license and vehicle insurance.

Responsibilities

• Perform automotive repairs, maintenance and installations in a safe and appropriate manner.
• Explain service outcomes and vehicle issues to customers.
• Operate workshop lifts and use diagnostic/equipment tools correctly.
• Provide training and guidance to new associates and coworkers.

Skills

customer service

team player

fast-paced environment

communication

Education

ASE certifications (A4, A5, A6, A7)

Tools

diagnostic and alignment machines

Job description

Job Description

MASTER TECHNICIAN

Primary Duties: The Master Technician’s primary responsibility is to add value to each client’s transaction ensuring that they are satisfied with their experience buying at Western Auto and that upon leaving the store are completely satisfied with their purchase. Using knowledge and technical skills, removes, repairs, or replaces and installs automotive parts using the tools, equipment, or the manual procedures that are safe and appropriate. Performs other automotive mechanical services as needed and authorized.

Reads and comprehends training manuals, service tickets, etc.

Has extensive knowledge about vehicles and Western Auto services that include brakes, alignment, air conditioning, suspension, front wheel assembly repair, and all installation jobs.

Checks basic elements of the vehicle according to Western Auto’s methods for mechanical, electric, and courtesy inspections.

Uses the diagnostic and alignment machines correctly.

Has a valid driver’s license, vehicle insurance, and the ability to drive cars with manual or automatic transmissions.

Must have their own tools.

Handles a fast-paced work environment, stress, and stressful situations in a professional manner.

Answers customer’s questions related to finished service work and the vehicle’s related problems.

Provides training and technical guidance to new associates and workmates.

Operates the workshop lifts appropriately.

Is competitive and has a team player’s attitude.

Follows Western Auto and OSHA requirements to promote and provide a safe workplace.

Follows EPA standard in terms of the work requirements, specifications, and materials management.

Performs maintenance tasks that include sweeping/mopping the workshop floor, cleaning/maintaining the equipment, emptying the garbage bins, cleaning the parking area, etc.

Follows the company guidelines in terms of protection, safety, hygiene, and the dress code.

Physical Requirements:

This job requires continually standing, bending, kneeling, twisting, turning around, climbing, and lifting and carrying weights up to approximately 75 lbs. (sometimes the weight will exceed 75 lbs). Adapts to temperature changes, to the summer heat and winter cold.Performs additional tasks as required.

Master Technician Training Requirements:

Maintains up-to-date ASE certification in: A4 Steering and Suspension, A5 Brakes, A6 Electronics/Electrical Systems, A7 Heating and Air Conditioning.

Possesses a certification approved by the Environmental Protection Agency (EPA) R-12/R134a for Recovery/Recycling.

Completes the Western Auto/Parts America orientation training.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.