Technician

Advance-Auto-Parts; Puerto Rico; On-site; USD 42,000 - 68,000; Full time

Job summary

Advance Auto Parts is seeking a Master Technician to perform high‑level automotive repairs and installations, using diagnostic and alignment equipment and hand tools. You will read service tickets, explain outcomes to customers, and train junior staff while maintaining a clean, safe shop environment.

Candidate must hold ASE certification in relevant areas and EPA certification for refrigerants, with a strong emphasis on safety and customer satisfaction.

Qualifications

• ASE certified with knowledge of brakes, A/C, steering and suspension.
• EPA certification for recovery/recycling (R-12/R134a).
• Proficient with diagnostic and vehicle electrical systems.

Responsibilities

• Assist and provide value to each customer transaction ensuring satisfaction with service.
• Read and comprehend service tickets and training manuals.
• Perform removal, repair, replacement, and installation of automotive parts following safe procedures.
• Operate diagnostic and alignment equipment and workshop lifts.
• Train and mentor new technicians and coworkers.
• Maintain shop cleanliness and adhere to OSHA/EPA guidelines.

Skills

Attention to detail

Customer service mindset

Team player

Manual dexterity

Education

ASE Certification

EPA Certification (R-12/R134a)

Tools

Diagnostic & alignment machines

Shop lifts

Hand tools

Job description

Job Description MASTER TECHNICIAN

Primary Duties

The Master Technician’s primary responsibility is to add value to each client’s transaction ensuring that they are satisfied with their experience buying at Western Auto and that upon leaving the store are completely satisfied with their purchase. Using knowledge and technical skills, removes, repairs, or replaces and installs automotive parts using the tools, equipment, or the manual procedures that are safe and appropriate. Performs other automotive mechanical services as needed and authorized. Reads and comprehends training manuals, service tickets, etc. Has extensive knowledge about vehicles and Western Auto services that include brakes, alignment, air conditioning, suspension, front wheel assembly repair, and all installation jobs. Checks basic elements of the vehicle according to Western Auto’s methods for mechanical, electric, and courtesy inspections. Uses the diagnostic and alignment machines correctly. Has a valid driver’s license, vehicle insurance, and the ability to drive cars with manual or automatic transmissions. Must have their own tools. Handles a fast-paced work environment, stress, and stressful situations in a professional manner. Answers customer’s questions related to finished service work and the vehicle’s related problems. Provides training and technical guidance to new associates and workmates. Operates the workshop lifts appropriately. Is competitive and has a team player’s attitude. Follows Western Auto and OSHA requirements to promote and provide a safe workplace. Follows EPA standard in terms of the work requirements, specifications, and materials management. Performs maintenance tasks that include sweeping/mopping the workshop floor, cleaning/maintaining the equipment, emptying the garbage bins, cleaning the parking area, etc. Follows the company guidelines in terms of protection, safety, hygiene, and the dress code.

Physical Requirements

This job requires continually standing, bending, kneeling, twisting, turning around, climbing, and lifting and carrying weights up to approximately 75 lbs. (sometimes the weight will exceed 75 lbs). Adapts to temperature changes, to the summer heat and winter cold. Performs additional tasks as required.

Master Technician Training Requirements

Maintains up-to-date ASE certification in: A4 Steering and Suspension, A5 Brakes, A6 Electronics/Electrical Systems, A7 Heating and Air Conditioning. Possesses a certification approved by the Environmental Protection Agency (EPA) R-12/R134a for Recovery/Recycling. Completes the Western Auto/Parts America orientation training.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.