Auto Master Technician

Pep Boys; Richmond (VA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short Term Disability

401(k) with company match

PTO and holidays

DailyPay (on-demand pay)

Part-time benefits vary

Job summary

Pep Boys is seeking a Master Technician in the Richmond area. The role requires diagnosing drivability, A/C and electrical systems while leading and mentoring a shop team to elevate customer care and satisfaction.

You will directly interact with customers to educate them on problems and proposed solutions for their vehicles. We value 5+ years of automotive diagnosis/repair experience, a high school diploma, a valid driver's license, and ASE certifications (A1–A8) with 609 and inspection

Qualifications

• High School Diploma or GED required.
• 5+ years of automotive diagnostic, problem-solving and repair experience.
• 8+ ASE certifications (A1–A8) preferred.
• Section 609 Certification required.
• State Inspection license if applicable.
• Valid driver's license required.
• Pre-employment background check.
• Availability to work days, nights, holidays and weekends.

Responsibilities

• Diagnose and repair to specifications across brakes, hydraulics, exhaust, ignition, electrical, suspension, alignment, air conditioning and computer systems.
• Mentor and lead shop team; explain diagnoses and repairs to customers as needed.
• Stay current with automotive technology via formal training.
• Assist fellow technicians and keep management informed of issues.
• Maintain organized, clean shop and adhere to policies and safety rules.

Skills

Leadership

Team mentoring

Customer service

Diagnostic skills

Communication

Education

High School Diploma or GED

Tools

ASE certifications (A1–A8)

Section 609 Certification

State Inspection License

Job description

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Position Summary

The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
• Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician)
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
• Assist fellow technicians/mechanics in performing technical activities.
• Keep store management aware of mechanical repair problems as they occur.
• Maintain and organized and neat shop
• Adhere to all company policies, procedures, safety, and environmental rules

Knowledge, Skills, And Abilities

This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:

• A High School Diploma or GED
• 5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.
• 8 or more ASE certifications are PREFERRED for this position (A1 through A8)
• Section 609 Certification required
• State Inspection license if applicable
• High level of motivation, energy and a customer-focused attitude
• Must have a valid driver's license
• Successful completion of a pre-employment background check
• Availability to work days, nights, holidays, and weekends as needed

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing and reaching.
• Need full range of motion for reaching, bending and stooping.
• Repetitive movement of hands, arms, legs.
• May drive a vehicle if needed.
• Lifting of heavy equipment >50 pounds is required.
• May work outside and be exposed to weather.
• Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $31.90 to $44.00 flat rate based on experience
• Up to 32 labor hours guaranteed per week
• Company funded ASE certifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.