Technician

Next Level Eye Care; Jessup (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Next Level Eye Care in Jessup, Maryland, is looking for a dedicated Optometric Office Technician and Assistant. In this dynamic role, you will provide exceptional patient care by supporting clinical procedures and managing administrative tasks within our optometry practice.

Your responsibilities include greeting patients, preparing exam rooms, managing electronic medical records, scheduling appointments, and maintaining an organized office environment, ensuring compliance with healthcare standards.

This position offers significant interaction with patients, providing an engaging atmosphere while promoting excellent eyewear options.

Qualifications

• Experience in healthcare or optometry setting is preferred.
• Strong communication and organizational skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet patients and assist with intake processes.
• Prepare exam rooms and manage electronic medical records.
• Handle front desk duties and support medical billing.
• Maintain a clean and organized office environment.
• Assist patients with eyewear selection and provide education.

Skills

Patient care

Administration

Medical records management

Scheduling

Billing and coding

Tools

Electronic Medical Records (EMR)

Optical equipment

Practice management software

Job description

Join our dynamic healthcare team as an Optometric Office Technician and Assistant, where you'll play a vital role in delivering exceptional patient care and supporting the smooth operation of our optometry practice. This energetic position offers the opportunity to work closely with patients, assist with clinical procedures, and manage administrative tasks that keep our clinic running efficiently. Your enthusiasm and attention to detail will help create a welcoming environment for all patients while ensuring compliance with healthcare standards and privacy regulations.

Responsibilities

• Greet patients warmly, verify their information, and assist with intake processes to ensure accurate medical records and patient flow.
• Prepare exam rooms using aseptic techniques to maintain a sterile environment for eye procedures and testing.
• Manage electronic medical records (EMR) systems like Epic or similar platforms, ensuring accurate documentation of patient visits and procedures.
• Handle front desk duties such as scheduling appointments, answering phone calls, and managing patient check‑in/check‑out processes.
• Support medical billing, coding, and insurance claim submissions in compliance with HIPAA regulations.
• Maintain organized medical records, ensuring confidentiality and proper storage of sensitive information.
• Promote excellent patient care by providing clear instructions on eyewear options, retail sales of glasses or contact lenses, and follow‑up care.
• Maintain a clean, organized, and professional office environment.
• Manage eyewear inventory, including receiving, entering, displaying, and maintaining new and existing frame collections, and daily tracking of all glasses and contact lens orders.
• Communicate with management, patients, insurance companies, contact and frame vendors, and laboratory partners regarding patient orders, claims, and product inquiries.
• Utilize optical equipment to conduct prefatory or provider‑instructed testing.
• Utilize practice management software to document and maintain accurate patient records, process transactions, and support daily office operations.
• Assist patients with frame selection, creating an interactive and fun browsing environment.
• Provide educational classes on the proper use, care, handling, and maintenance of corrective lenses, including contact lenses.
• Coordinate and maintain the office schedule, including scheduling, confirming, and managing appointments for all patients.
• Monitor office supply inventory levels and replenish all patient‑facing and operational supplies.
• Prepare eyewear for patient pickup, utilize equipment to verify lens prescription, and make adjustments to the frame based on patient comfort.
• Dispense all patient eyewear, glasses and/or contact lenses.
• Assist in maintaining a professional and welcoming presence of the office on social media platforms at all times.