Technical Writing Intern: Shape Clear Docs for Drone Ops

Socket.dev; South San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Zipline is seeking a rigorous Technical Writer to join the Technical Writing team in California. You will translate complex engineering and operations information into clear manuals, guides, and onboarding materials that support safe, effective work across Zipline’s products and processes.

You will collaborate with engineers, operations, and support to understand systems, organize content around user tasks, and publish updates with accuracy and timeliness, ensuring accessible documentation for

Qualifications

• Pursuing a bachelor’s degree in English, rhetoric and composition, technical or professional writing, journalism, communications, information science, computer science, or related field.
• Strong editing and writing skills; aim for accuracy, clarity, conciseness.
• Ability to explain technical concepts to non-technical audiences.
• Willingness to learn from technical source material.
• Strong organizational skills and attention to detail for structuring complex information.
• Ability to think both logically and creatively about information organization.
• Collaborative, self-directed, and able to receive feedback while delivering on defined projects.

Responsibilities

• Documentation Quality: Review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.
• Training and Guide Refresh: Update materials to reflect current product behavior and broaden audience reach.
• Information Architecture: Improve site navigation and content structure around user tasks and workflows.
• Troubleshooting Guide Structure: Reorganize troubleshooting pages to lead users clearly into steps.
• Contributor Onboarding: Clarify prerequisites, setup, guidelines, and review expectations for contributions.
• Technical Understanding: Read technical material and identify documentation gaps.
• Review and Collaboration: Work with engineers and operations to validate accuracy and flow.

Skills

Writing and editing

Technical communication

Technical curiosity

Organization & information design

Logical thinking

Collaboration & independence

Education

Bachelor's degree in English or related field

Job description

Zipline is seeking a rigorous Technical Writer to join the Technical Writing team in California. You will translate complex engineering and operations information into clear manuals, guides, and onboarding materials that support safe, effective work across Zipline’s products and processes.

You will collaborate with engineers, operations, and support to understand systems, organize content around user tasks, and publish updates with accuracy and timeliness, ensuring accessible documentation for