Technical Writer Intern: Create Clear Manuals

Zipline International Inc.; South San Francisco, Northern (CA, KY); Hybrid; USD 34,000 - 55,000; Full time

Job summary

Zipline International Inc. is seeking a Technical Writer Intern in South San Francisco to craft and maintain clear documentation for our drone logistics platform. The role partners with engineers and operations to translate complex information into manuals, guides, references, and onboarding materials.

The position supports full documentation lifecycle, prioritizing accuracy, clarity, consistency, and timely updates for a fast‑growing system deployed globally.

Qualifications

• Pursuing a Bachelor’s degree in English, Technical or Professional Writing, Journalism, Communications, Information Science, CS, or related field.
• Strong editing and writing skills, with ability to produce precise, clear docs.
• Ability to explain technical concepts to varied audiences.
• Curious about software, hardware, and operational systems.
• Strong organization and attention to detail for complex information.
• Think logically and creatively about how to structure information.
• Collaborative, self‑directed and open to feedback on projects.

Responsibilities

• Documentation Quality: Review manuals, procedures, guides for clarity, accuracy, completeness, and usability.
• Training and Guide Refresh: Update materials to reflect current product behavior.
• Information Architecture: Improve site navigation and content structure around user tasks.
• Troubleshooting Page Structure: Clarify prerequisites and steps to guide users.
• Contributor Onboarding: Clarify prerequisites, setup, and review expectations.
• Technical Understanding: Read source material and identify gaps or opportunities.
• Review and Collaboration: Work with engineers and ops to validate content.

Skills

Editing

Writing

Technical writing

Communication

Organization

Collaboration

Feedback

Education

Pursuing Bachelor’s degree in English, Technical Writing or related field

Tools

Content management systems

Version control workflows (Git)

Job description

Zipline International Inc. is seeking a Technical Writer Intern in South San Francisco to craft and maintain clear documentation for our drone logistics platform. The role partners with engineers and operations to translate complex information into manuals, guides, references, and onboarding materials.

The position supports full documentation lifecycle, prioritizing accuracy, clarity, consistency, and timely updates for a fast‑growing system deployed globally.