Technical Writing Intern: Build Clear Docs for Drone Ops

Zipline; South San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Zipline is seeking a Technical Writer to build and maintain thorough documentation for our drone delivery systems. You will partner with engineering, operations, and support to translate complex technical information into clear manuals, guides, and onboarding content.

The role emphasizes accuracy, clarity, and usability to help readers find information quickly. Responsibilities include reviewing and refreshing material, improving information architecture, and guiding troubleshooting content.

Qualifications

• Strong editing and writing skills, with the ability to produce clear, concise documentation.
• Ability to explain technical concepts to varied audiences and to learn from technical sources.
• Organizational skills and attention to detail for structuring complex information.

Responsibilities

• Review and improve manuals, procedures, guides, and content for clarity and accuracy.
• Refresh materials to reflect product changes and broaden audience reach.
• Improve site navigation and content structure around user tasks and workflows.
• Reorganize troubleshooting pages to guide users clearly from context to steps.
• Onboard contributors by clarifying prerequisites and contribution guidelines.
• Read technical material and identify documentation gaps for improvement.
• Collaborate with engineers and operations to validate accuracy and flow.

Skills

Writing

Editing

Technical Communication

Organization

Collaboration

Education

Bachelor's degree in English/Communications/Technical Writing

Tools

Content management systems

Job description

Zipline is seeking a Technical Writer to build and maintain thorough documentation for our drone delivery systems. You will partner with engineering, operations, and support to translate complex technical information into clear manuals, guides, and onboarding content.

The role emphasizes accuracy, clarity, and usability to help readers find information quickly. Responsibilities include reviewing and refreshing material, improving information architecture, and guiding troubleshooting content.