Technical writing and quality control at Chicago Transit Authority Chicago, IL

Chicago Transit Authority; Chicago (IL); On-site; Part time

Job summary

A major public transit agency in Chicago is offering a Technical Writing and Quality Control Internship aimed at college seniors or above. Interns will assess records retention policies, develop archival strategies, and audit documents. Required skills include Microsoft Office expertise and strong communication abilities. Interns must be full-time students and will work part-time during the school year, gaining invaluable experience in a supportive environment.

Qualifications

• Must be a full-time student in an accredited college/university.
• Preferred Major(s): Technical Writing, Information Design, Library Science.

Responsibilities

• Assess and research CTA records retention policy and TWD SOP.
• Develop an archival indexing strategy to improve current records.
• Audit and reorganize records according to best practices.
• Prepare records for CTA Records Retention Center.

Skills

Strong Microsoft Office and computer skills

Excellent verbal and written communication

Analytical and critical thinking skills

Organizational skills with attention to detail

Project management skills

Understanding of information management

Research skills

Knowledge of information designing, indexing, or archiving

Understanding of cataloging

Education

College senior or above

Technical Writing, Information Design, Library Science

Job description

Technical writing and quality control internship at Chicago Transit Authority. Chicago, IL.

Description

Chicago Transit Authority, the second largest transit system in the U.S., offers summer and year-long internships providing valuable work experience, professional development, and mentorship. Interns gain exposure to various departments and are guided by subject matter experts to develop skills for technically demanding careers. Internships are project-based, with skills varying based on project needs each term. All majors are welcome to apply; specific educational requirements are outlined per project.

Internships are part-time (15 hours/week) during the school year and full-time (40 hours/week) in summer. In the Training and Workforce Development (TWD) department's Learning and Support unit, interns will:

• Assess and research CTA records retention policy and TWD SOP and bulletin archival history.
• Develop an archival indexing strategy to improve current records and filing systems, including digital and paper records.
• Audit and reorganize records according to best practices for records retention.
• Prepare records for CTA Records Retention Center.

Primary work location: CTA Headquarters (567 W. Lake Street, Chicago, IL 60661)

Qualifications

Educational Experience/Requirements:

• Preferred Major(s): Technical Writing, Information Design, Library Science
• Preferred Level of Education: College senior or above
• Required enrollment: Full-time student in an accredited college/university

Physical Requirements:

• Office environment demands
• Must work on-site twice per week
• Light physical activity: walking outdoors, climbing stairs
• Ability to lift up to 10 lbs

Knowledge, Skills, and Abilities:

• Strong Microsoft Office and computer skills
• Excellent verbal and written communication
• Analytical and critical thinking skills
• Organizational skills with attention to detail
• Project management skills
• Understanding of information management
• Research skills
• Knowledge of information designing, indexing, or archiving
• Understanding of cataloging

Additional Details:

Final salary depends on qualifications and may vary.

Applicants must comply with CTA residency requirements. CTA is an equal opportunity employer committed to inclusivity and reasonable accommodations for disabilities. For accommodations, contact [e-mail] prior to application or testing.