Instructional Designer

Lentech Inc.; Elkridge (MD); On-site; USD 88,000 - 120,000; Full time

Job summary

Lentech, Inc. seeks a Technical Writer / Training Specialist to lead documentation and training for a Microsoft Dynamics 365 and Power Platform-based CMS supporting legal services to children under a U.S. Government program.

US citizenship and eligibility for a PUBLIC TRUST are required, with a 180-day mobilization window and a multi-year follow-on contract. The role emphasizes role-based training, administrator guides, runbooks, training labs, and knowledge transfer, ensuring accessibility and

Qualifications

• Must be a US citizen.
• Must hold a PUBLIC TRUST or be eligible.
• 5+ years of experience as a technical writer/ISD.
• Education: Degree in Technical Communications, Instructional Design, or related field.
• Experience creating technical documentation for enterprise CRM/ERP systems (Dynamics 365 preferred).
• Experience developing role-based training with hands-on labs and evaluations.
• Knowledge of accessibility standards (508 and WCAG 2.1 AA) and compliance requirements.

Responsibilities

• Create tailored training materials, role guides, and scenario exercises for stakeholders.
• Develop administrator guides and hands-on labs for operations staff.
• Produce operations and integration runbooks, including failure triage and escalation procedures.
• Deliver train-the-trainer packages for LSPs to enable secure onboarding.
• Document and maintain knowledge-transfer records to avoid undocumented knowledge.
• Maintain training materials to reflect final configuration using realistic data.

Skills

Technical Writing

Instructional Design

Training Development

Compliance & Accessibility

Education

Bachelor's in Technical Communications

Tools

Dynamics 365

Power Platform

Job description

Lentech is seeking a high-Performance, multi-disciplinary team to lead a technical implementation of a Microsoft Dynamics 365 and Power Platform-based case management system (CMS). This mission-critical project and CMS supports legal services to children in support of the U.S. Government. U.S. Citizenship is required along with the ability to positively pass a public trust background investigation. The primary implementation timeline occurs across the first 180 days of the project and moves into steady state operations for the remainder of the first year. A five-year follow-on contract is expected based on positive performance in the first year. The implementation follows an aggressive timeline divided into four key phases: Mobilization, Core Operations, Fully Functional Delivery, and Steady-state Operations. This effort demands a collaborative team capable of maintaining operational continuity throughout the transition and into operations. You will be working with a primary legal team providing the CMS to the lawyers working each individual case. Candidates must be prepared to handle high-velocity delivery, strict data privilege boundaries, and the technical rigor required to support vulnerable populations.

Core Responsibilities:

• Role-Based Training Development: Create tailored training materials, role guides, and scenario exercises for different stakeholder groups, including legal operations, program staff, and Legal Service Providers (LSPs).
• Administrator Enablement: Develop comprehensive administrator guides and hands-on labs to ensure operations staff can manage configurations, users, reference data, system monitoring, compliance mandates, and training new staff members.
• Operations Runbook Creation: Produce detailed operations and integration runbooks that cover common failure triage, queue monitoring, retry/reconciliation procedures, and support escalation paths.
• Train-the-Trainer Execution: Develop and deliver train-the-trainer packages for LSP organizations to facilitate secure onboarding and the correction of data exceptions.
• Knowledge Transfer Coordination: Document and maintain a formal knowledge-transfer record to ensure no system component remains dependent on undocumented knowledge.
• Material Maintenance: Ensure all training materials match the final accepted configuration and utilize realistic, non-production data for all exercises and demonstrations.

Technical and Functional Deliverables:

• Documentation Suite: Administrator guides, LSP user guides, role-based procedures for compliance/finance users, and integration runbooks.
• Training Assets: Role-specific scenario exercises, hands-on labs, recorded knowledge-transfer sessions, and attendance/completion records.
• Management Plans: A formal training plan identifying learning objectives, delivery methods, accessibility approaches, and a process for updating materials after future releases.

Required Skills and Experience:

• Must be a US citizen
• Must hold a PUBLIC TRUST or be eligible
• 5 YOE as a technical writer/ISD
• Education: Degree in Technical Communications, Instructional Design, or a related field.
• Technical Writing: Proven experience creating technical documentation, runbooks, and "how-to" guides for enterprise-grade CRM or ERP systems (preferably Dynamics 365).
• Instructional Design: Experience developing role-based training programs that include hands-on labs and competency evaluations.
• Compliance Awareness: Ability to document complex business rules (e.g., the 10-business-day deadline engine) and security protocols (e.g., the privilege boundary for attorney work product).
• Accessibility: Familiarity with creating documentation that meets required accessibility standards (e.g., 508 and WCAG 2.1 AA).

Project Context:

The Technical Writer / Training Specialist must ensure that all training is completed before the applicable production roles are activated. Successful completion of this role is measured by the Organization’s ability to utilize the system and train new role based users. Because this project follows an evidence-based acceptance model, work products like guides and labs are not accepted until they satisfy the specific criteria defined in the Document Register and Test Matrix.

About Lentech, Inc.

Lentech, Inc.,providestechnology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industryexpertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers.Lentech’sclients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies.Lentech’sMission Technical Solutions Division is focused onprovidingengineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields.

Lentech, Inc. is a performance-based company providing team members with challenging and interesting work, competitive pay, and comprehensive benefits such as healthcare, wellness, financial and retirement programs, family support, continuing education, and time off benefits. As an Employee Stock Ownership Plan (ESOP) company, our employees have an ownership stake in the organization and share in its long-term success. We focus on providing an environment of fun, sharing, collaboration, and connection. Our culture is team-oriented, non-hierarchical, and entrepreneurial, giving people a chance to participate and be a meaningful factor in the company’s growth and success.

Lentech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, protected veteran status, or any other characteristic protected by applicable law.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our team members value the flexibility at Lentech that allows them to balance quality work and their personal lives. The range shown below is the national average for the position.

The proposed salary range for this position is:$88,000.00-$120,000.00