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Technical Writer (Telecom & Hardware Integration Focus)

Compose.ly

United States

On-site

USD 50,000 - 151,000

Full time

2 days ago

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Job summary

A successful technology company seeks a Technical Writer with a focus on Telecom and Hardware Integration. This role involves creating comprehensive documentation to aid customer adoption of wireless telecommunications equipment. The ideal candidate will bring over 5 years of experience in technical writing, particularly in networking and hardware integration, along with the ability to translate complex technical concepts into accessible language.

Qualifications

5+ years as a technical writer in telecom or hardware environments.
Experience creating technical documentation for complex products.
Ability to translate technical concepts for non-technical audiences.

Responsibilities

Audit existing documentation and identify gaps.
Collaborate with cross-functional teams to gather information.
Develop various customer-facing technical documents.

Skills

Technical Writing

Documentation Auditing

Collaboration

Content Standardization

Complex Concept Translation

Education

Bachelor's Degree in Communication or related field

Technical Writer (Telecom & Hardware Integration Focus)

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Project Overview

We are seeking a seasoned technical writer to operationalize a documentation suite that supports customer adoption of wireless telecommunications equipment. This role involves building detailed, self-serve technical resources that enable customers to understand and seamlessly integrate hardware products into complex network environments. This is a foundational documentation project: the writer will structure, author, and unify a comprehensive portfolio of support materials, ranging from installation manuals to technical specifications and troubleshooting/FAQ content.

Contract Length: 3 months
Commitment: 20 hours/week

Key Responsibilities

Audit existing documentation to identify gaps, inconsistencies, and opportunities for consolidation or improvement.
Collaborate with cross-functional teams, including sales, engineering, product, operations, and customer success, to extract accurate, relevant technical information and to understand the intended audience for collateral.
Develop core customer-facing documents such as:

Installation guides
User manuals
Technical specifications
Troubleshooting documentation
Integration overviews (e.g., cabling, network compatibility)
Product datasheets and supporting one-pagers

Create a scalable, coherent information architecture that supports intuitive navigation and discoverability.
Collaborate with marketing to standardize technical language, visuals, and formatting across all documentation.
Translate highly complex concepts related to hardware, software, firmware, and networking into accessible language for a range of audiences.
Collaborate closely with internal teams to validate documentation and iterate as needed.

Must-Have Experience

5+ years as a technical writer, ideally in telecom, networking, or hardware environments.
Proven ability to independently produce high-quality, structured documentation for highly technical products.
Experience writing for both technical implementers and broader customer-facing audiences.

Familiarity With

Free space optics or wireless transmission technologies
Networking infrastructure, middle-mile architecture, and telecom protocols
Leading content creation from scratch, including interviewing subject matter experts and clarifying ambiguous requirements

Preferred (Nice-to-Have)

Background in engineering or technical deployment roles
Experience working with early-stage startups or technology spin-outs
Familiarity with telecom customer onboarding, installation fieldwork, or B2B infrastructure support models

About The Client

Our client is a pioneering company developing next-generation free space optics technology to revolutionize wireless internet infrastructure. Their laser-based data transmission hardware offers a powerful alternative to traditional radio-based internet connectivity. Serving both global telecom giants and regional network operators, their mission is to deliver scalable, high-speed infrastructure faster and more efficiently than ever before.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Marketing, Public Relations, and Writing/Editing
Industries
Technology, Information and Internet

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