Technical Writer Telecom Hardware Integration Focus

Compose.ly; United States; Remote; USD 80,000 - 100,000; Part time

Job summary

A technology-focused company is seeking an experienced technical writer to create comprehensive documentation for wireless telecommunications equipment. The writer will be responsible for building self-serve resources aimed at guiding customer integration in various network environments. This contract role requires 20 hours per week and involves collaboration with multiple internal teams to ensure accuracy and relevance in technical communication.

Qualifications

• 5+ years as a technical writer in telecom, networking, or hardware.
• Ability to produce high-quality structured documentation independently.
• Experience writing for technical and broader audiences.

Responsibilities

• Audit existing documentation for gaps and inconsistencies.
• Collaborate with teams to extract accurate technical information.
• Develop customer-facing documents like installation guides and user manuals.
• Create a scalable information architecture for easy navigation.
• Standardize language and visuals across all documentation.

Skills

Technical Writing

Collaboration

Documentation Structure

Client-Facing Communication

Transitioning Complex Concepts

Job description

Project Overview

We are seeking a seasoned technical writer to operationalize a documentation suite that supports customer adoption of wireless telecommunications equipment. This role involves building detailed, self-serve technical resources that enable customers to understand and seamlessly integrate hardware products into complex network environments. This is a foundational documentation project: the writer will structure, author, and unify a comprehensive portfolio of support materials, ranging from installation manuals to technical specifications and troubleshooting/FAQ content.

Scope and Duration

• Contract Length: 3 months
• Commitment: 20 hours/week

Key Responsibilities

• Audit existing documentation to identify gaps, inconsistencies, and opportunities for consolidation or improvement.

• Collaborate with cross-functional teams, including sales, engineering, product, operations, and customer success, to extract accurate, relevant technical information and to understand the intended audience for collateral.

• Develop core customer-facing documents such as:

  • Installation guides
  • User manuals
  • Technical specifications
  • Troubleshooting documentation
  • Integration overviews (e.g., cabling, network compatibility)
  • Product datasheets and supporting one-pagers

• Create a scalable, coherent information architecture that supports intuitive navigation and discoverability.

• Collaborate with marketing to standardize technical language, visuals, and formatting across all documentation.

• Translate highly complex concepts related to hardware, software, firmware, and networking into accessible language for a range of audiences.

• Collaborate closely with internal teams to validate documentation and iterate as needed.

Must-Have Experience

• 5+ years as a technical writer, ideally in telecom, networking, or hardware environments.
• Proven ability to independently produce high-quality, structured documentation for highly technical products.
• Experience writing for both technical implementers and broader customer-facing audiences.

Familiarity With

• Free space optics or wireless transmission technologies
• Networking infrastructure, middle-mile architecture, and telecom protocols
• Leading content creation from scratch, including interviewing subject matter experts and clarifying ambiguous requirements

Preferred (Nice-to-Have)

• Background in engineering or technical deployment roles
• Experience working with early-stage startups or technology spin-outs
• Familiarity with telecom customer onboarding, installation fieldwork, or B2B infrastructure support models

About the Client

Our client is a pioneering company developing next-generation free space optics technology to revolutionize wireless internet infrastructure. Their laser-based data transmission hardware offers a powerful alternative to traditional radio-based internet connectivity. Serving both global telecom giants and regional network operators, their mission is to deliver scalable, high-speed infrastructure faster and more efficiently than ever before.