Technical Writer Research & Development Strongsville, OH

Foundation Software; Strongsville, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Office massages

Manicures/pedicures in office

Laundry service

Monthly car washes

Catered lunches Wednesdays

Monthly happy hour

Tuition reimbursement

Medical, eye, dental

Tickets to Cleveland sports events

Liberty Mutual insurance discounts

Job summary

Foundation Software is seeking a Technical Writer to create and maintain user documentation, including online help, guides, tutorials, and training materials. You’ll work closely with Project Managers, Programmer Analysts, and QA to ensure accuracy and clarity.

Enjoy a supportive, people-focused culture with rewards like office massages, manicure/pedicure perks, and ongoing training opportunities. The role emphasizes collaboration, quality, and timely delivery of documentation across formats.

Qualifications

• Bachelor of Arts/Science in Technical Communication, English, or similar degree.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented with ability to meet deadlines.
• Experience managing writing projects from start to finish.
• Working knowledge of FrameMaker, RoboHelp or MadCap Flare preferred but not required.

Responsibilities

• Translate technical information into user-friendly content.
• Prepare and maintain software documentation for users in online help and guides.
• Prepare and maintain support documentation and training materials.
• Create and send email communications about software updates and maintenance.
• Report quality issues to Quality Assurance Analysts.
• Collaborate professionally with coworkers and supervisors.
• Stay current on programs and modifications and represent the company positively.

Skills

Technical writing

Strong communication

Attention to detail

Deadline oriented

Project management

Adobe FrameMaker

RoboHelp

MadCap Flare

Education

Bachelor's degree in Technical Communication or English

Tools

Adobe FrameMaker

RoboHelp

MadCap Flare

Job description

Position Summary

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate.

What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

Essential Functions & Responsibilities

• Translate technical information into user-friendly and grammatically correct content.
• Prepare /maintain software documentation for users for all formats, including on-line help.
• Prepare /maintain support documentation and training materials.
• Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.
• Report quality issues discovered during creation of documentation to Quality Assurance Analysts.
• Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.
• Maintain literacy and up-to-date research on all programs and modifications.
• Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.
• All other duties as assigned.

Required Skills and Experience

• Bachelor of Arts/Science in Technical Communication, English, or similar degree
• Excellent written and verbal communication skills
• Highly organized and creative with strong attention to detail
• Able to work in a fast-paced, deadline-oriented environment.
• Thrive on the responsibility of managing writing projects from start to finish.
• Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

• Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year.
• Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.
• Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.