Technical Writer II

Worldpay; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player seeks a Technical Writer II to join their dynamic team. This role involves creating comprehensive documentation that enhances user experience and supports product functionalities. You will collaborate with cross-functional teams, utilize Agile methodologies, and contribute to innovative documentation strategies. If you have a passion for simplifying complex information and thrive in a fast-paced environment, this opportunity is perfect for you. Join a community of experts dedicated to driving impactful innovations in the payments industry and make your mark in a role that values creativity and collaboration.

Qualifications

• 5-7 years of technical writing experience in enterprise software and startups.
• Proficient at documenting complex software applications for financial firms.
• Skilled at writing user manuals, help articles, and developer documentation.

Responsibilities

• Create and maintain comprehensive technical documentation for various products.
• Collaborate with teams to gather information and enhance user experience.
• Manage multiple documentation projects ensuring timely delivery.

Skills

Technical Writing

Agile Practices

Documentation Development

User Experience Design

Project Management

Content Strategy

Usability Testing

APIs and SDKs

Education

Bachelor's Degree

Tools

Confluence

Git

Jira

Visual Studio Code

Postman

Zendesk

Job description

Join to apply for the Technical Writer II role at Worldpay.

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Technical Writer II to join our Worldpay for Platforms Technical Documentation team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About The Team

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

The mission of the Worldpay for Platforms Technical Documentation team is to create excellent documentation that helps all Payrix Pro users and contributes to their success.

The Worldpay for Platforms Technical Documentation team is a small yet highly collaborative and mighty group! We follow an Agile practice of Scrumban and Extreme Programming, using techniques like pair writing to produce Payrix Pro documentation on a weekly basis.

What You’ll Own

1. Documentation Development: Collaborate with other teams to gather information and understand product functionalities and features. Create and maintain comprehensive technical documentation, including user guides, release notes, developer documentation, and online help systems.
2. Practice Development: Assist in building an Agile practice and culture of excellence for technical documentation for both the Worldpay for Platforms Technical Documentation team and the broader Worldpay organization.
3. Content Strategy: Develop and implement documentation strategies that align with company goals and ensure consistency across all technical materials.
4. Process Improvement: Recommend improvements to documentation, documentation tools, business processes, and internal systems to facilitate an efficient and effective work environment.
5. User Experience: Enhance the user experience by creating intuitive and accessible documentation that meets the needs of diverse audiences. Perform usability testing and use analytics and feedback to improve documentation and standards.
6. Quality Assurance: Review and revise documentation for accuracy, clarity, and completeness, ensuring that it meets organizational standards.
7. Project Management: Create and maintain project plans and manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project timelines.
8. Tools and Technology: Utilize various tools and technologies to produce and publish documentation, staying up to date with industry trends and best practices.
9. Other related duties assigned as appropriate.

What You Bring

1. 5-7 years of technical writing experience; this experience optimally includes both large enterprise software organizations and startup companies.
2. Proficient at documenting complex and highly technical software applications, preferably for global financial firms, payment processors, or fintech companies.
3. Skilled at writing instructional documentation including UI microcopy, implementation guides, user manuals, help articles, and developer documentation.
4. Candidates must have an online portfolio with examples that demonstrate this experience. Please include a link to your portfolio in your application materials.
5. Competent with Agile practices (especially Scrumban and Extreme Programming), APIs and SDKs, command-line interfaces, Confluence, docs-as-code workflows, Document360, Git, GitHub, Jira, Microsoft applications, Postman, Visual Studio Code, and Zendesk.
6. Ability to quickly adapt to shifting priorities and work effectively with cross-functional teams in a dynamic environment.
7. Candidates must reside in the United States in either the Pacific or Mountain time zone and must be available for early morning and late evening calls with teams located overseas.
8. This position does not offer sponsorship for H-1B visas or other work visas. Candidates must be authorized to work in the United States without sponsorship.
9. Bachelor’s degree or the equivalent combination of education, training, and work experience.
10. Creative: You simplify the complex. Always looking forward to creating a bigger impact for our colleagues and customers.
11. Curious: You ask the right questions, listening and learning to get better every day.
12. Inclusive: You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.