Technical Writer/Documentation Specialist

Next Level Business Services Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

NLB Services is seeking an SOP Writer to craft clear, accurate SOPs for insurance operations. You will gather details via SME interviews and recordings, then create and maintain step-by-step procedures with strong version control.

Responsibilities include translating complex information into user-friendly guides and updating processes while incorporating stakeholder feedback. Experience in insurance or financial services is preferred.

Qualifications

• Proven experience in SOP writing, technical writing, or process documentation.
• Excellent written communication, proofreading, and attention to detail.
• Strong listening, information synthesis, and documentation skills.
• Ability to follow templates, style guides, and formatting standards.
• Insurance or financial services experience preferred.
• Familiarity with Word, Visio, or Lucidchart is an advantage.

Responsibilities

• Gather process details through SME interviews, video walkthroughs, and meeting recordings.
• Develop and maintain SOPs for operational workflows, including insurance submissions and claims.
• Translate complex information into clear, step-by-step instructions.
• Incorporate stakeholder feedback and maintain document accuracy and version control.
• Create basic process flow diagrams using Visio or Lucidchart.

Skills

SOP writing

Technical writing

Process documentation

Attention to detail

Communication

Templates & style guides

Tools

Microsoft Word

Visio

Lucidchart

Job description

We are looking for a detail-oriented SOP Writer to create clear, accurate, and user-friendly Standard Operating Procedures (SOPs) for insurance operations.

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Key Responsibilities

• Gather process details through SME interviews, video walkthroughs, and meeting recordings.
• Develop and maintain SOPs for operational workflows, including insurance submissions and claims.
• Translate complex information into clear, step-by-step instructions.
• Incorporate stakeholder feedback and maintain document accuracy and version control.
• Create basic process flow diagrams using Visio or Lucidchart.

Required Qualifications

• Proven experience in SOP writing, technical writing, or process documentation.
• Excellent written communication, proofreading, and attention to detail.
• Strong listening, information synthesis, and documentation skills.
• Ability to follow templates, style guides, and formatting standards.
• Insurance or financial services experience preferred.
• Familiarity with Microsoft Word, Visio, or Lucidchart is an advantage.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or [e-mail].