Technical Writer

Supermicro; Wayne (CA); On-site; USD 107,000 - 117,000; Full time

Job summary

Supermicro is searching for a Technical Writer to join their hardware department in Wayne, California. This role involves developing and revising user manuals for various products in collaboration with engineers and other writers.

The ideal candidate must have a BA in English or Technical Writing, along with extensive experience in technical documentation, particularly with MadCap Flare. The company offers a competitive salary and a comprehensive benefits package.

Qualifications

• Extensive experience with technical documentation for hardware and memory-based products.
• 5+ years of experience writing technical documentation.
• Ability to manage multiple projects to meet tight deadlines.

Responsibilities

• Provide technical writing support for product documentation.
• Organize and edit information for technical articles and materials.
• Work with various personnel to define documentation content and guidelines.

Skills

Technical documentation writing

MadCap Flare

Adobe InDesign

Adobe Illustrator

Communication skills

Time management

Attention to detail

Education

BA in English or Technical Writing

Tools

MadCap Flare

MS Project

Graphics software

Job description

Job Req ID: 29074

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

We are seeking an experienced Technical Writer to join our talented hardware department. The ideal candidate will work with engineers and technical writers to compose and revise user manuals for computer hardware, quick reference guides, software manuals and other documentation as assigned. The ideal candidate must be able to constantly develop product expertise, further analyze and synthesize technical information for maximum usefulness to enable the end users to get the full value from our products and services in a timely manner.

Essential Duties and Responsibilities

• Provide technical writing and editing support in the development of product documentation for our motherboards.
• Collect, organize, and edit information for technical articles, editorials, training materials, presentations, proposals, web pages, special reports or other related technically oriented customer deliverables and documents.
• Work with all levels of management, technical personnel, authors, salespeople, partners, customers, and subject matter experts across various locations to define documentation content, guidelines, specifications, and development schedules; able to communicate with technical and non-technical personnel at various levels in the organization; able to communicate technical information in a clear and concise manner.
• Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.
• Review and analyze the data and user requirements to ensure that documentation is clear, concise, and valid.
• Perform substantive editing that ensures document organization and quality.
• Ensure documents follow the appropriate style guide and may develop documentation, templates, and style guides.
• Confirm the adequacy of material submitted for publication or final product quality.
• Expert understanding of graphics, multimedia, database programs, desktop productivity and visualization tools, web, and MS Project.

Qualifications

• BA in English or Technical Writing.
• Requires extensive experience with MadCap Flare.
• Familiarity with Adobe InDesign and Illustrator preferred.
• Minimum of 5+ years of experience writing technical documentation, release notes, and other technical materials for computer hardware and memory-based products and solutions.
• Strong attention to detail, time management, organizational and project management skills, and ability to manage multiple projects to meet tight deadlines.
• Strong verbal communication skills.
• Ability to understand complex technical products and write for a variety of audiences in a clear, concise, consistent writing style.
• Ability to work under pressure and handle multiple projects and responsibilities concurrently.

Salary Range

$107,000 - $117,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.