Technical Writer

Crystal Equation Corporation; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Writer, where your expertise will shape the documentation landscape. In this pivotal role, you'll collaborate with cross-functional teams to distill complex information into clear, user-friendly guides. Your contributions will empower employees with the knowledge they need to thrive in their roles. This dynamic environment encourages innovation and continuous improvement, allowing you to advocate for best practices in documentation. If you're passionate about enhancing knowledge sharing and making a tangible impact, this opportunity is perfect for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K

Parental Leave

Qualifications

• 5+ years in technical writing with a focus on internal tools.
• Ability to simplify complex information into user-friendly content.
• Experience with content management systems and documentation frameworks.

Responsibilities

• Create and maintain technical documents and user guides.
• Collaborate with SMEs to gather content requirements.
• Audit existing documentation to identify gaps and propose improvements.

Skills

Technical Writing

UX Writing

Information Architecture

Analytical Skills

Problem-Solving

Content Management Systems

Collaboration

Storytelling

Education

Bachelor's Degree in English or related field

Tools

Confluence

RightAnswers

Miro

Slides

Job description

Direct message the job poster from Crystal Equation Corporation

BizTech Content Products is responsible for delivering world class knowledge and content management platforms support employees and the Community. Our team is striving to develop a knowledge culture, providing accurate, relevant knowledge through innovative technologies including Generative AI (GAI) and chat bots.

The Difference You Will Make

We are seeking a highly skilled and detail-oriented Technical Writer to join our team. In this role, you will be responsible for creating, maintaining, and enhancing documentation related to internal company processes, tools, and technologies. You will work closely with cross-functional teams, including engineering, product management, operations, and HR, to ensure that complex information is distilled into clear, concise, and accessible documentation. Your work will play a critical role in ensuring that employees across the organization have the resources they need to work efficiently and effectively.

A Typical Day

• Documentation Development:
• Create and maintain technical documents, including internal processes, system architecture, APIs, tools, and workflows.
• Translate complex technical and procedural information into user-friendly guides and resources.
• Develop FAQs, training materials, onboarding documentation, and internal wikis.
• Work closely with subject matter experts (SMEs), including engineers, product managers, HR, and operations teams, to gather content requirements for migrating Confluence to RightAnswers.
• Collaborate with stakeholders to review, validate, and refine content.
• Content Management:
• Develop content taxonomies to apply meta data to new and existing content
• Organize and categorize documentation to ensure easy access and discoverability using content taxonomies
• Assist in all phases of the knowledge lifecycle - Manage version control and ensure that documentation is always up to date.
• Troubleshoot with and guide stakeholders towards solutions addressing issues arising from any stage in the content lifecycle
• Process Improvement:
• Audit existing documentation to identify gaps, redundancies, or outdated information.
• Propose and implement improvements to streamline documentation workflows and enhance usability.
• Knowledge Sharing:
• Advocate for best practices in documentation and knowledge-sharing across the organization.
• Train employees on how to effectively navigate and contribute to internal documentation systems.

Your Expertise:

• 5+ years of experience in technical writing, UX writing, or information architecture—preferably for internal tools or processes with an attention to detail, creating accurate, customer-focused content.
• Proven ability to turn complex technical or operational processes into clear, user-centered content
• Demonstrated ability to prioritize and push forward in an ambiguous environment or with changing priorities
• Strong analytical, organizational, exceptional listening, problem-solving, negotiation, and facilitation skills
• Strong writing, editing, and storytelling skills across various formats
• Experience designing scalable documentation frameworks and governance models
• Understanding of metadata, content, and information architecture best practices
• Hands-on experience with enterprise content management systems like Confluence, RightAnswers, or similar
• Familiarity with headless CMS platforms including Contentstack preferred but not required
• Familiarity with IT systems and processes preferred
• Curious about artificial intelligence's role in evolving writing and knowledge management, and eager to apply new tools
• Comfortable using tools like Miro, Slides to create diagrams, workflows, and visual guides
• Experienced in working cross-functionally—partnering with subject matter experts and technologists to scale content
• Collaborative and independent—thrives in cross-functional settings and fast-changing environments

Pay range is $70-$80 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Writing/Editing

• Industries

  Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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