Technical Writer

Crowe; Springfield (IL); On-site; USD 58,000 - 77,000; Part time

Job summary

Crowe is seeking a freelance Technical Writer in Springfield, IL to own Customer Service end to end, document processes, and deliver clear, actionable guides. The role emphasizes ownership, rapid contribution, and real impact on project outcomes.

You will join a team that values meaningful projects, cross-functional collaboration, and fast-paced delivery, while building relationships and mentoring from within Crowe's framework.

Qualifications

• Absorb context quickly and start contributing.
• Experience supporting cross-functional teams.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Absorb 3 of context fast and start contributing sooner
• Run point on general incidents until they're truly resolved
• Notice when a general metric is lying and dig in
• Trade quick wins for fast-paced fixes when the math favors patience
• Keep mid-level expectations grounded in what the freelance role can deliver

Skills

Resilience

Relationship building

Cross-functional collaboration

Team player instinct

Job description

A Technical Writer at Crowe owns Customer Service end to end, answers for it, and gets the credit too, all from Springfield, IL. At Crowe, a freelance Technical Writer earns $58,000 - $77,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Absorb 3 of context fast and start contributing sooner
• Run point on general incidents until they're truly resolved
• Notice when a general metric is lying and dig in
• Trade quick wins for fast-paced fixes when the math favors patience
• Keep mid-level expectations grounded in what the freelance role can deliver

What You'll Bring

• Solid Resilience grounding, plus Relationship Building you can pick up on the fly
• Authorized to work in the United States without sponsorship
• Experience supporting cross-functional teams in a mid-level capacity
• A teammate's instinct to unblock others before yourself

Crowe is a Springfield, IL-based company on a mission-soaked path to redefine the general industry. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

Take home $58,000 - $77,000, build your Relationship Building under a mentor, lean on benefits, and shape a freelance week that finally fits.

We just reopened this Technical Writer req and are eager to meet new people.