Technical Writer

Mastercard Inc.; Springfield (OH); On-site; USD 72,000 - 101,000; Full time

Job summary

Mastercard Inc. in Springfield, OH is seeking a Technical Writer who can capture complex projects in clear, actionable documentation. You will maintain documentation of work performed, support cross-functional teams, and help stakeholders understand outcomes.

The role offers growth, a mentor program, and flexibility to fit your schedule. Beyond the base range, Mastercard invests in your growth, assigns a mentor, and lets you flex hours across Springfield, OH as needed.

Qualifications

• Ownership attitude and willingness to drive outcomes.
• Ability to translate complex concepts into plain English.
• Curiosity and willingness to learn new skills.
• Reliable, accountable, and able to follow through.

Responsibilities

• Maintain clear documentation of work performed and outcomes.
• Hold Springfield vendors to the standard we promised our users.
• Read the room and adjust how you pitch Project Management to each audience.
• Collaborate with cross-functional teams across Mastercard to hit shared goals.
• Drive measurable improvements within your area of responsibility.
• Keep Problem Solving documentation current as the work outpaces it.

Skills

Ownership

Clear communication

Curiosity

Accountability

Learning agility

Job description

Step into a Technical Writer role where your ideas are heard, your growth is supported, and your contributions count. Cut to the chase and you get $72,000 - $101,000, a general mandate, and Mastercard colleagues who treat ownership as the default.

Key Responsibilities

• Maintain clear documentation of work performed and outcomes delivered
• Hold Springfield vendors to the standard we promised our users
• Read the room and adjust how you pitch Project Management to each audience
• Turn 7 of pattern recognition into faster general callsCollaborate with cross-functional teams across Mastercard to hit shared goals
• Drive measurable improvements within your area of responsibility
• Keep Problem Solving documentation current as the work outpaces it

What You'll Bring

• Comfort owning a number that goes up or down because of you
• An ownership-driven attitude and eagerness to learn new skills
• 5 years of learning when to trust the process and when to break it
• Curiosity that outpaces your current job description
• Reliable, accountable, and committed to following through
• A communication style that translates jargon back into plain English

Recognized for our ambitious work in general, Mastercard continues to grow its presence across OH. We pair junior and senior folks on purpose so Project Management knowledge stops hoarding in one head.

Beyond $72,000 - $101,000, Mastercard invests in your growth, assigns you a mentor, and lets you flex hours across Springfield, OH as you need.