Technical Writer

Alpine, an ITW Company; New York (NY); Remote; USD 85,000 - 105,000; Full time

Job summary

A leading company in the building materials industry is seeking a self-motivated Technical Writer to manage online Help Documentation. This role involves translating complex product functionalities into clear content, collaborating with cross-functional teams, and ensuring documentation aligns with product releases. Ideal candidates will have strong writing skills, experience in technical writing, and the ability to work in a fast-paced environment.

Qualifications

• 3+ years of technical writing experience, preferably in software or industrial products.
• Proven track record creating user manuals, online help, or knowledge-base content.

Responsibilities

• Own Alpine’s online Help platform across several software products.
• Translate complex technical processes into user-friendly content.
• Coordinate with Product Owners to gather accurate information.

Skills

Writing

Editing

Organizational Skills

Technical Writing

Tools

Alpine Truss Design Software

Job description

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Job Description: Alpine, an ITW company, provides a suite of proprietary software, engineering services, and equipment that enables our customers to design, engineer, and fabricate structural building components (trusses & wall panels) using both light-frame wood construction and light-gauge steel materials. Partnering with truss manufacturers, lumber & building material suppliers, and homebuilders, we deliver solutions that improve productivity, quality, and profitability.

We’re looking for a self-motivated Technical Writer to join our team in Fort Lauderdale, FL (remote/hybrid option available). In this role, you’ll take full ownership of Alpine’s online Help Documentation platform, translating complex product functionality into clear, concise, and engaging content. You’ll work closely with Product Owners, developers, QA, and customer-facing teams to ensure every feature is thoroughly documented and easy to use.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help you care for yourself, your family, and your future.

Responsibilities:

• Help Documentation Management
  • Own Alpine’s online Help platform across several software products.
  • Translate complex technical processes and workflows into clear, concise, and user-friendly content.
• Self-Directed Workflow Execution
  • Monitor product Jira boards to identify and prioritize documentation needs.
  • Coordinate with Product Owners and subject-matter experts to gather accurate information and real-world use cases.
  • Maintain consistent publishing cadence and version control.
• Cross-Functional Collaboration
  • Partner with product owners, developers, QA, and support to align documentation deliverables with release schedules.
  • Contribute to evolving documentation standards and system enhancements.

Key Competencies for Success:

• Quickly learn complex software tools and accurately reflect real-world use cases in your writing.
• Proactively identify documentation gaps, manage multiple priorities, and meet deadlines with minimal oversight.
• Skilled at extracting information from diverse stakeholders, resolving ambiguity, and integrating feedback.

Qualifications:

• Experience using Alpine truss design software or similar strongly preferred.
• Excellent writing, editing, and organizational skills.
• 3+ years of technical writing experience, preferably in software or industrial products.
• Proven track record creating user manuals, online help, or knowledge-base content.
• Comfortable working in a fast-paced, agile environment and collaborating cross-functionally.

Additional Information:

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.

A benefits overview can be found on https://myitwhr.com.

Compensation:

Pay range varies by state and experience. For example, in Illinois, the pay rate will be between $85,000-$105,000 (highly experienced).

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Wholesale Building Materials

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