Technical Writer

NetApp; Morrisville (NC); Hybrid; USD 129,000 - 193,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Retirement plan

Paid Time Off

Employee stock purchase plan

RSU’s

Job summary

NetApp's Information Engineering organization seeks a senior technical writer who is curious, collaborative, and eager to learn complex technologies while helping customers succeed. You will create high-quality technical content and build strong partnerships across engineering, product, and support teams.

You will champion standards, support AI-enabled workflows, and lead documentation initiatives from planning through delivery, mentoring writers and contributors to improve clarity, usability,

Qualifications

• Minimum 8 years in technical writing, content strategy, or information architecture.
• Experience leading complex documentation initiatives and cross-functional collaboration.
• Experience shaping standards and processes to improve content quality and AI-assisted experiences.
• Ability to influence stakeholders and drive improvements across teams.

Responsibilities

• Develop accurate, complete documentation for enterprise hardware and software solutions.
• Partner with engineering, product management, support, and UX to reflect product capabilities and customer needs.
• Refine content standards and AI-enabled workflows for creation, review, and delivery.
• Lead documentation initiatives from planning through delivery and mentor writers.
• Continuously learn to keep technical information accurate and useful.

Skills

8+ years experience

technical writing

content strategy

information architecture

stakeholder influence

AI-assisted tools

Education

Bachelor's degree in Technical Communication or related field

Tools

GitHub

docs-as-code

AsciiDoc/Markdown

Job description

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

As members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We are looking for a skilled technical writer who is curious, collaborative, and energized by learning complex technologies while helping customers succeed. The ideal candidate creates high-quality technical content and builds strong partnerships across engineering, product, and support teams. They are committed to making technical information more accurate, consistent, and easier to use.

Job Requirements

What You'll Do

• Develop technical documentation that is accurate, complete, and easy to use for enterprise hardware and software solutions, including installation, configuration, administration, maintenance, and upgrade procedures.
• Partner closely with engineering, product management, support, and UX teams to gather information, ensure technical accuracy, and create documentation that reflects product capabilities and customer needs.
• Refine and implement content standards and AI-enabled workflows that improve how technical information is created, reviewed, maintained, and delivered for customers, support teams, search systems, and AI assistants.
• Cultivate a deep understanding of complex technologies, customer workflows, and emerging documentation practices through research, collaboration with subject matter experts, and continuous learning to ensure technical information remains accurate, relevant, and useful.
• Lead documentation initiatives from planning through delivery, mentor writers and content contributors, and improve documentation quality, consistency, and team practices.

What Skills You'll Need

• Minimum of 8 years of experience in technical writing, content strategy, knowledge management, information architecture, or a related field.
• Demonstrated success leading complex documentation, content strategy, or information architecture initiatives.
• Experience developing standards and processes that improve content quality, consistency, and support AI-assisted experiences.
• Demonstrated ability to influence technical stakeholders and drive improvements across teams.
• Expertise in technical communication, structured authoring, and content strategy.
• Experience creating and maintaining technical documentation for complex enterprise hardware and software solutions.
• Strong understanding of how to organize, structure, and maintain information so it is easy for customers, support teams, and AI systems to find and use.
• Experience using AI-assisted tools to create, review, validate, and manage technical information while maintaining accuracy and quality.
• Ability to assess documentation quality and identify opportunities to improve clarity, usability, and effectiveness.
• Strong leadership, collaboration, mentoring, and stakeholder influence skills, with the ability to lead complex documentation initiatives across multiple teams.
• Strong problem-solving skills, technical curiosity, and the ability to quickly learn new technologies.

Preferred Experience

• Enterprise infrastructure technologies, including storage, networking, cloud, data management, or related platforms.
• Hardware and software documentation supporting deployment, administration, troubleshooting, maintenance, and lifecycle management.
• Structured content strategy, content modeling, information architecture, taxonomy, or metadata management.
• Search optimization, content discoverability, or AI-assisted content development.
• GitHub, docs-as-code workflows, source control systems, and lightweight markup languages such as AsciiDoc or Markdown.

Education

• Bachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.

The target salary range for this position is $129,200 - 192,500. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.