Technical Writer

Merilsoft; Melville (NY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Merilsoft in Melville, NY (Hybrid) is seeking a Technical Writer to craft clear, accurate docs for our software products and APIs, including site configuration and release notes. You will work with engineers and support to learn the product, read code, and produce documentation that helps customers during real-time use.

You will collaborate across teams to ensure pages remain current as products evolve, balancing concise explanations with technical precision for both user-facing and API

Qualifications

• Experience writing user-facing documentation for software products.
• Ability to read code and run the product to understand features.

Responsibilities

• Create user guides, API references, and release notes for products.
• Keep existing pages up to date as products evolve and configurations change.

Job description

# Technical WriterWrite the documentation people read while a customer is standing in front of them: short, correct, and findable at the moment it is needed.* Melville, New York · Hybrid* Full-time## What the work isDocumentation for the products we build and run — how a site configures Pacific POS, what a clinic does in its first week on the EHR, the API references our client work depends on, and the release notes that tell an existing site what changed this month. Most of it is read mid-task by somebody who is already busy, and that fact decides nearly everything about how it should be written.You will get what you need by asking the engineers and the support side directly and by using the software yourself. Documentation written from a feature description rather than from the product is wrong in the way nobody notices for a year, and keeping existing pages true as the products change is as much of this job as writing new ones.## What we look forSamples of software documentation — user-facing, API, or both — with an account of who you were writing for. Enough technical comfort to read code, run the product, and try the thing before you describe it.It is worth being clear about what this role is not: it is not content marketing, and it is not a route into product management. It is a writing job about software that is in use, and if the writing itself is the appeal then it is a good one.## How to applySend a page you are pleased with and, if you have one, a page you would now rewrite. Tell us what changed your mind about the second.## Apply for this roleWrite to us with what you have built and what you would want to work on here. We read everything and reply either way.Email [e-mail]