Technical Writer

Softek International; Maryland; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Paid time off

Federal holidays

Professional certifications support

Job summary

Softek is recruiting a technical writer to support the DHS/CISA program delivering AI-enabled analytics, cloud data engineering, and secure application development. You will produce operating procedures, guides, and training materials for cloud data tools and government users.

You will translate complex technical designs into clear documentation, ensure Section 508 compliance, and work closely with engineers and DHS stakeholders.

Qualifications

• Three or more years of technical writing for IT or data programs.
• Excellent plain-language writing and editing; experience with Section 508 accessibility requirements.
• Comfortable working with engineers and Government users to turn complex topics into usable documentation.

Responsibilities

• Write and maintain operating procedures, user and analyst guides, runbooks, knowledge articles, and glossaries for cloud data and analytics tools.
• Convert technical designs into clear operating-model descriptions, workflow diagrams, and role definitions.
• Produce Section 508-conformant documents, presentations, and web content.
• Develop role-based training materials and support virtual training sessions.

Skills

Technical writing

Plain-language writing

Section 508 accessibility

Tools

Cloud data platforms

AI/ML systems

Job description

Softek is recruiting for a program supporting the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (DHS/CISA). The program delivers AI-enabled analytics, cloud data engineering, and secure application development on CISA's AWS and Databricks platforms in support of the agency's critical-infrastructure risk mission. Work is Agile, with results demonstrated to Government stakeholders every sprint. Work is performed remotely from the contractor site with occasional travel to the Washington, DC area.

Duties and Responsibilities

• Write and maintain operating procedures, user and analyst guides, runbooks, knowledge articles, and glossaries for cloud data and analytics tools.
• Convert technical designs into clear operating-model descriptions, workflow diagrams, and role definitions.
• Produce Section 508-conformant documents, presentations, and web content.
• Develop role-based training materials and support virtual training sessions.

Required Qualifications

• Three or more years of technical writing for IT or data programs.
• Excellent plain-language writing and editing; experience with Section 508 accessibility requirements.
• Comfortable working with engineers and Government users to turn complex topics into usable documentation.

Preferred Qualifications

• Experience documenting cloud, data, or AI/ML systems.

About Softek

Softek is a DHS prime contractor delivering program management, cybersecurity, enterprise architecture, and cloud and data engineering services to federal agencies. We are a small, senior team that values ownership, clear communication, and doing right by the mission and by each other.

Softek offers compensation at par with the industry, medical, dental, and vision coverage, a 401(k) with company match, paid time off and federal holidays, and support for professional certifications and training. Softek is an Equal Opportunity Employer. All positions require U.S. citizenship and the ability to obtain and maintain a DHS suitability determination.