Technical Writer

System One; Hershey (PA); On-site; USD 39,000 - 55,000; Full time

Job summary

System One, Inc. is seeking a contract Technical Writer to develop training materials and documentation for a food manufacturing environment in Hershey, PA.

The role involves creating procedures, one-point lessons, and supporting materials in collaboration with Operations, Maintenance, Quality, and Safety teams. Responsibilities include capturing video/photo content for LMS and Adobe Creative Cloud, assisting with Job Safety Analysis, and standardizing content.

Qualifications

• Strong technical writing and procedure development skills.
• Experience documenting manufacturing processes and equipment.
• Mechanical aptitude and ability to troubleshoot equipment.

Responsibilities

• Create training materials: procedures, one-point lessons, and documentation with Operations, Maintenance, Quality, and Safety.
• Capture video and photos to support LMS and Adobe Creative Cloud learning content.
• Assist with Job Safety Analysis documentation as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Evaluate operator skill retention and support refresher training on complex equipment.
• Complete tasks to support Tech Center training and operational needs.
• Collaborate with SMEs to simplify content and focus on learner needs.
• Prioritize content creation to meet milestones.
• Observe procedures to verify accuracy and identify gaps.
• Daily huddle to review project status; read/respond to emails; conduct content creation in office; shadow SMEs on the production floor.

Skills

Technical writing

Procedure development

Manufacturing documentation

Mechanical aptitude

Tools

Microsoft Office

Snagit

Copilot

Adobe Creative Cloud

Job description

Job Title: Technical Writer
Location: Hershey, PA
Type: Contract
Work Model: Onsite
Hours: PT Shift: 1st Shift, 7:00AM - 3:30PM Tues-Thurs

Responsibilities

• Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
• Assist with the creation and review of Job Safety Analysis documentation, as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment.
• Complete additional tasks as assigned to support Tech Center training and operational needs.
• Work with SMEs to simplify complex content, remove unnecessary detail, and consistently focus on what the learner needs to know.
• Prioritize content creation work to meet training development milestones.
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.
• Typical Day: Daily huddle with leader to review status of projects. Read & respond to emails throughout the day. Content creation in an office setting. Validate training and gather information / research equipment. Shadows SMEs on production floor to document process flow. Monitor, capture photographs and video of equipment while in use, during breakdown and reassembly.

Requirements

• Top Three Technical Skills:
  • Technical writing and procedure development
  • Manufacturing equipment / process documentation
  • Mechanical aptitude and equipment troubleshooting awareness
• Three years of food manufacturing experience
• Highly proficient in Microsoft programs, Excel, Word, Office, PowerPoint. Moderate experience in Snagit, Copilot and Adobe content creation.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI-SM1
Ref: #706-IT York