Technical Writer

AFLAC, INCORPORATED.; Columbus (GA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

11 paid holidays

20 days PTO

Medical, dental, vision

401(k)

Job summary

Aflac, Incorporated, based in Columbus, GA, seeks a documentation specialist to develop and maintain process documents. Hybrid work schedule requires reporting to an office at least 60% of the week with remote work the rest of the time.

Requirements include a Bachelor’s degree and 4 years of related experience, strong writing, grammar, and editing skills, plus MS Office proficiency.

Qualifications

• Bachelor's Degree English, Business Administration, or related field.
• 4 years of work experience performing duties directly related to the duties of this position.
• Equivalency of education and experience accepted.

Responsibilities

• Adheres to documentation standards and guidelines for style and publication.
• Gathers and verifies information to create, revise, and maintain procedural content.
• Edits, proofs, and formats documentation to ensure consistency and quality.

Skills

Integrity

Communication

Attention to detail

Team collaboration

Education

Bachelor's Degree English or related

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

The Division: Individual Benefits Operations

Job Id: 9988

Salary Range: $45,000-$60,000

Job Posting End Date: October 12, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

– This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbus, Ga for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Proficient in the use of Microsoft Office applications to support the creation, editing, and maintenance of documentation.
• Working knowledge of writing fundamentals, including grammar, spelling, and basic composition, to support development, editing, and proofreading of clear and professional materials.
• Effective written, verbal, and interpersonal communication skills to support collaboration with internal and external stakeholders.
• Foundational knowledge of organizational products, systems, and processes, with the ability to ask questions and seek clarification to support accurate documentation.
• Strong attention to detail with a focus on maintaining accuracy, consistency, and quality of deliverables.

Education & Experience Required

• Bachelor's Degree English, Business Administration, or related field
• 4 years of work experience performing duties directly related to the duties of this position

Or an equivalent combination of education and experience

Travel

Less than or equal to ten percent

• Adheres to established documentation standards and guidelines for style, format, and publication; supports communication of updates to stakeholders, including subject matter experts, departments, and applicable systems.
• Researches, gathers, and verifies information from primary and secondary sources to create, revise, and maintain procedural and process documentation; compiles information, interprets requirements, and drafts and edits materials to meet defined timelines.
• Participates in cross-functional efforts to support the development of new procedures and policy manuals; assists in the review of procedural documentation and contributes to maintaining current and relevant content.
• Edits, proofreads, and formats assigned documentation, including procedures and manuals, to ensure consistency, completeness, and alignment with established standards; maintains awareness of departmental activities and updates documentation as needed.
• Maintains and organizes documentation repositories, ensuring materials are current, accurate, and aligned with organizational, regulatory, and procedural requirements.
• Conducts research on existing procedures and processes to support requests from functional areas such as Legal, Compliance, and Internal Audit, including preparation of documentation for audits or inquiries.
• Partners with functional areas and internal stakeholders support alignment of documentation with regulatory requirements and assist in addressing documentation-related questions.
• Contributes to ongoing improvements in Document Control by collaborating with team members, participating in discussions, and supporting updates to documentation and processes; participates in peer review activities to support quality and consistency.
• Performs other duties as assigned

Total Rewards

The salary range for this job is $45,000 to $60,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.