Invoice Specialist II

AFLAC, INCORPORATED.; Columbus (GA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plans

Annual bonuses

20 days PTO

Sick leave where applicable

Stock purchase plan

Job summary

Aflac is hiring for a remote position in the Division: Individual Benefits Operations. The role offers a salary between $35,000 and $45,000 and requires a high school diploma with at least 2 years of related experience.

The posting notes a remote work arrangement within the continental US, with occasional in-office visits if needed. Competitive benefits include medical, dental, and vision coverage, a 401(k) with company match, paid holidays, and up to 20 days of PTO.

Qualifications

• Knowledge of customer service principles and processes.
• Strong writing, grammar, and research abilities.
• Familiar with office procedures and terminology.

Responsibilities

• Performs routine tasks under supervision and follows standardized procedures.
• Handles policy inquiries and information requests; researches and resolves issues.
• Records data in tracking systems and communicates with relevant departments.

Skills

Integrity

Effective communication

Customer service

Time management

Policy knowledge

Education

High School Diploma or Equivalent

2 years of work-related experience

Equivalent combination

Tools

Word processing

Records management

Job description

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The Division: Individual Benefits Operations

Job Id: 9974

Salary Range: $35,000-$45,000

Job Posting End Date: October 15, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

– This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities
• Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology
• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate
• Skill in understanding the implications of new information for both current and future problem solving and decision making
• Skill in using mathematics to solve problems
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
• Skill in managing one’s own time and the time of others and actively looking for ways to help p eople
• Under general supervision, performs routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues
• Performs policy maintenance changes, handles policy inquiries, and obtains additional policy information; analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account
• Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports
• Communicates with payroll accounts, policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes
• Performs other duties as required

Education & Experience Required

• High School Diploma or Equivalent
• 2 years of work-related experience
• Or an equivalent combination of education and experience

Total Rewards

The salary range for this job is $35,000 to $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.