Technical Writer

Energy Innovation Corp; Chicago (IL); On-site; USD 57,000 - 85,000; Full time

Job summary

ServiceNow in Chicago, IL is seeking a junior Technical Writer to own the details and support the documentation needs of the team. This full-time role emphasizes ownership, clear communication, and practical problem-solving within a fast-paced environment.

Join a culture that values documentation, collaboration, and continuous improvement while supporting a growing set of processes and tools in a high-output setting.

Qualifications

• Full-time oriented mindset and willingness to work in a performance-driven environment.
• Ability to align and influence stakeholders who may disagree.
• Problem-solving with initiative and without waiting for permission.
• Reliable, accountable, and committed to following through.
• Comfort with the full-time cadence of a Chicago-based operation.

Responsibilities

• Question the brief when the brief doesn't match reality
• Communicate progress, blockers, and results to stakeholders and leadership
• Find the workaround when the official path is blocked
• Notice when a general metric is lying and dig in
• Document the why, not just the what, behind every decision
• Carry general knowledge that doesn't live in any wiki yet
• Keep a steady hand on ServiceNow accounts when volume spikes

Skills

Stakeholder alignment

Problem-solving

Accountability

Reliability

Resilience

Job description

Behind every great general team is a junior Technical Writer who sweats the details, and ServiceNow is looking for exactly that in Chicago, IL. The center of gravity here is ownership — $57,000 - $85,000 and a full-time schedule orbit it, and 1 years gets you in the door.

Key Responsibilities

• Question the brief when the brief doesn't match reality
• Communicate progress, blockers, and results to stakeholders and leadership
• Find the gloriously-unglamorous workaround when the official path is blocked
• Notice when a general metric is lying and dig in
• Document the why, not just the what, behind every Professionalism decision
• Carry general knowledge that doesn't live in any wiki yet
• Keep a steady hand on ServiceNow accounts when volume spikes

What You'll Bring

• Comfort with full-time arrangements and the rhythms of a performance-driven workplace
• The diplomacy to align stakeholders who don't agree yet
• Goal-oriented problem-solving that doesn't wait for permission
• Reliable, accountable, and committed to following through
• Comfort with the full-time cadence of a Chicago-based operation
• Resilience measured across 1 years of general cycles

ServiceNow exists for one stubborn reason: the general tools everyone settled for were never good enough, so we rebuilt them from Chicago, IL. We keep the full-time workload sustainable so your best Negotiation work isn't your last gasp.

Joining ServiceNow means $57,000 - $85,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

Confirmed live today, applications for this general role land in real time.