Technical UX Researcher | Ruby Labs

Freddie Mac; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading tech company, Ruby Labs, is seeking a passionate UX Researcher to lead research initiatives across product experiences and payment systems. The ideal candidate will possess strong analytical skills and a solid foundation in user research methodologies, ensuring impactful contributions to innovative consumer-led products. This role offers a remote work environment with perks including unlimited PTO and the flexibility of an independent contractor agreement.

Benefits

Remote Work Environment

Unlimited PTO

Paid National Holidays

Company-provided MacBook

Flexible Independent Contractor Agreement

Qualifications

• 2+ years of experience in UX Research or Product Research.
• Experience in fintech, SaaS, or digital-first products.
• Demonstrated ability to perform competitive research.

Responsibilities

• Conduct in-depth research on competing products.
• Analyze end-to-end payment journeys, including fraud prevention.
• Document and present detailed UX assessments.

Skills

Analytical Skills

Technical UX Research

Communication

Tools

Figma

Miro

Python

JavaScript

Job description

About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We are seeking a highly analytical and technically skilled UX Researcher to lead research initiatives across both product experiences and payment systems. This role is ideal for someone who combines a strong foundation in user research methodologies with a practical understanding of technical tools and systems.

As a Technical UX Researcher, you will play a central role in uncovering how competitors design, monetize, and scale their products. The ideal candidate will be comfortable conducting both traditional UX research and technically-oriented investigations, including traffic and payment methods analysis.

Key Responsibilities

• Conduct in-depth research on competing products to evaluate user experience, monetization strategy, patterns, feature implementation, and overall product strategy.
• Reverse-engineer key product flows (e.g., onboarding, in-app engagement, retention mechanisms) to identify best practices and innovation opportunities.
• Document and present detailed competitive benchmarks and UX assessments.
• Analyze end-to-end payment journeys, including checkout flows, subscription logic, and fraud prevention techniques.
• Identify and evaluate payment providers, billing infrastructure, and pricing strategies used by competitors.

Qualifications

• 2+ years of experience in UX Research, Product Research, or a comparable role involving product and user behavior analysis.
• Demonstrated ability to perform structured competitive research and technical analysis of digital products.
• Strong attention to detail, with the ability to independently plan, execute, and document research findings.
• Excellent communication skills, including the ability to present complex insights to both technical and non-technical audiences.
• Experience in fintech, SaaS, e-commerce, or other digital-first product environments.

Nice to have

• Familiarity with design tools (e.g., Figma, Miro) and research platforms.
• Experience in QA, or exposure to developer tools.
• Basic scripting or automation experience (e.g., Python, JavaScript) is a plus.
• Prior experience working in fast-paced, cross-functional environments.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)
• Technical Interview (90 minutes)
• Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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