Technical UX Optimization Lead - TS/SCI w/Poly

General Dynamics Information Technology; Maryland; On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics Information Technology seeks a Technical UX Optimization Lead to drive service enhancements across the GREENWAY program, using data analysis to identify UX bottlenecks and craft implementation strategies that integrate with enterprise systems.

You will collaborate with cross‑functional teams, define metrics to measure impact, and explore technologies to improve usability and efficiency while ensuring seamless interconnections within the IT ecosystem.

Qualifications

• Analyze data and performance metrics to identify root causes of UX issues within enterprise services and interdependencies.
• Develop and propose multiple technical solutions and implementation plans to optimize services while aligning with enterprise systems.
• Research and evaluate current and emerging technologies to address UX challenges and recommended integrations.
• Define and implement metrics frameworks to evaluate UX optimization success and iterate on data-driven insights.
• Leverage knowledge of enterprise technologies to deploy technical solutions and troubleshoot cross-service impacts on UX.

Responsibilities

• Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering enterprise architecture and interdependencies.
• Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and experience enhancements.
• Research and evaluate current and emerging technologies to address UX challenges and recommended integrations and solutions.
• Define and implement key metrics and measurements frameworks to evaluate success and iterate on data-driven insights.
• Leverage enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.

Skills

Data analysis

Enterprise systems

Metrics & KPIs

Cross-functional leadership

Education

Bachelor's degree

Tools

PowerShell

Job description

TECHNICAL UX OPTIMIZATION LEAD

We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.

MEANINGFUL WORK AND PERSONAL IMPACT

• Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.
• Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.
• Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.
• Define and implement keymetrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.
• Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Technical UX Optimization Lead must have:

• Education: Bachelor of Arts/Bachelor of Science
• Experience: 8+ years of related experience
• Technical skills: Proven expertise in data analysis tools; deep understanding of enterprise systems and service integrations; proficiency in scripting, particularly with PowerShell; experience working across different technical teams; Familiarity with metrics and KPIs.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements: Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.
• Location: On Site Annapolis Junction, MD
• Certification: IAT Level II

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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