Technical Training & Workforce Development Manager

MSS Solutions, LLC; Charlotte (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Job summary

MSS Solutions, LLC is seeking a Technical Training & Workforce Development Manager to coordinate apprenticeship programs, technical training, and workforce development across MSS. The role acts as a liaison among operations, HR, recruiting, trade schools, and partner institutions in Charlotte, NC.

You will build development programs, oversee enrollment, track progress, and ensure safety and compliance with OSHA/NFPA standards while partnering with site leaders to identify training needs and

Qualifications

• 3-7 years of experience in workforce development, training coordination, recruiting, operations support, HR, apprenticeship programs, or a related field.
• Strong knowledge of construction, field service, HVAC, controls, fire alarm, security, mechanical services, or related skilled trades is preferred.
• Experience coordinating projects, programs, or employee development initiatives.
• Ability to lead cross-functional initiatives with operations field leaders, technicians, HR, recruiting and external partners.

Responsibilities

• Coordinate apprentice, intern, technical training and workforce development programs across MSS.
• Coordinate training and mentorship of new technicians in HVAC fundamentals, building automation and controls, fire alarm systems, electronic security systems, mechanical systems and preventive maintenance.
• Coordinate hands-on field training, ride-alongs, and real-world jobsite instruction.
• Support relationships with technical colleges, trade schools, workforce boards, and apprenticeship partners in collaboration with Recruiting.
• Build apprenticeship-style development programs focused on long-term technician growth.
• Facilitate enrollment, documentation, tracking, and reporting for apprenticeship and training programs.
• Partner with operational leaders to identify training needs and development opportunities.
• Work with subject matter experts to develop and maintain training materials, onboarding standards, and technical development pathways.
• Coordinate training on safety practices, tool usage, troubleshooting, communication, and field professionalism.
• Evaluate trainee performance and provide coaching, development plans, and career guidance.
• Assist recruiting teams and hiring managers in evaluating candidates for technical aptitude, attitude, and long-term growth potential.
• Ensure training records and programs comply with applicable company and regulatory requirements.
• Support retention initiatives and career advancement programs for developing employees.
• Manage training calendars, budgets, certifications, vendor partnerships, and educational resources.
• Ensure compliance with OSHA, NFPA, and company safety standards.

Skills

Leadership

Mentoring

Training coordination

Communication

Education

OSHA certification

Tools

Microsoft Office

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Technical Training & Workforce Development Manager to help coordinate and support the development of our future workforce. This role with serve as liaison between operations, HR, recruiting, trade schools, apprenticeship programs, and workforce development parters to ensure employees receive the training, resources, and support needed to build successful careers. The ideal candidate is highly organized, passionate about employee development, and capable of coordinating multiple training initiatives while partnering with subject matter experts throughout the company. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our team, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role And Responsibilities

• Coordinate apprentice, intern, technical training and workforce development programs across MSS.
• Coordinate training and mentorship of new technicians in:
  • HVAC fundamentals
  • Building automation and controls
  • Fire alarm systems
  • Electronic security systems
  • Mechanical systems and preventive maintenance
• Coordinate hands-on field training, ride-alongs, and real-world jobsite instruction.
• Support relationships with technical colleges, trade schools, workforce boards, and apprenticeship partners in collaboration with Recruiting.
• Build apprenticeship-style development programs focused on long-term technician growth.
• Facilitate enrollment, documentation, tracking, and reporting for apprenticeship and training programs.
• Partner with operational leaders to identify training needs and development opportunities.
• Work with subject matter experts to develop and maintain training materials, onboarding standards, and technical development pathways.
• Coordinate training on safety practices, tool usage, troubleshooting, communication, and field professionalism.
• Evaluate trainee performance and provide coaching, development plans, and career guidance.
• Assist recruiting teams and hiring managers in evaluating candidates for technical aptitude, attitude, and long-term growth potential.
• Ensure training records and programs comply with applicable company and regulatory requirements.
• Support retention initiatives and career advancement programs for developing employees.
• Manage training calendars, budgets, certifications, vendor partnerships, and educational resources.
• Ensure compliance with OSHA, NFPA, and company safety standards.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications And Requirements

• 3-7 years of experience in workforce development, training coordination, recruiting, operations support, HR, apprenticeship programs, or a related field.
• Strong knowledge of construction, field service, HVAC, controls, fire alarm, security, mechanical services, or related skilled trades is preferred.
• Experience coordinating projects, programs, or employee development initiatives.
• Strong passion for mentoring and developing inexperienced employees.
• Experience working with apprenticeship programs, trade schools, technical training or workforce development programs.
• Ability to lead cross-functional initiatives with operations field leaders, technicians, HR, recruiting and external partners.
• Comfortable facilitating meetings, training events, and workforce development activities.
• Excellent presentation, communication, mentoring, and leadership skills.
• OSHA certifications and industry certifications preferred.
• Valid driver’s license and willingness/ability to travel to MSS locations and partner institutions.
• Proficiency in Microsoft Office applications.
• High level of integrity and professionalism.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment

Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

Benefits

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• If you are unable to apply electronically and require an accommodation, please contact [e-mail]
• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.