Service Solutionist

parts source; Charlotte (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Salary & incentives

Equity/ownership opportunities

401k match

Health benefits

Student debt reduction

Job summary

PartsSource is seeking a Service Specialist to manage high-stakes service requests with urgency, accuracy, and ownership from intake to resolution. The hybrid role requires dependable, proactive professionals who communicate clearly with customers, vendors, and internal teams.

You will gather information, manage multiple service events, document thoroughly, and maintain strong customer focus in time-sensitive situations.

Qualifications

• High level of accountability and ownership for service events.
• Strong communication with customers, vendors, and internal teams.
• Ability to manage multiple service events with quality and responsiveness.
• Comfort in time-sensitive or high-impact situations.

Responsibilities

• Own service requests from intake through resolution with accuracy and urgency.
• Ask thoughtful questions to gather complete, actionable information.
• Communicate clearly and professionally across channels.
• Monitor open work and follow up to prevent delays or escalations.
• Maintain thorough documentation meeting quality and compliance expectations.
• Navigate complex service scenarios with a solution-oriented mindset.
• Contribute to a team culture of reliability and shared standards.

Skills

Reliability

Urgency

Accountability

Communication

Customer-focused

Detail-oriented

Self-directed

Team-oriented

Job description

About the Job Opportunity

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

The Service Specialist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.

Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.

This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

What you’ll do

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Who we want to meet

We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments

• Highly reliable – you show up prepared, on time, and ready to own your work
• Strong sense of urgency – you understand priorities and act decisively
• Accountable – you take ownership of outcomes, not just tasks
• Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
• Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
• Detail-oriented – you value accuracy, documentation, and doing things right
• Self-directed – you manage your workload effectively without constant oversight
• Team-oriented – you contribute to a collaborative, high-standard team

Benefits & Perks

• Competitive compensation package withsalary, incentives,company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction,andmore!)
• Careerand professional developmentthrough training,coachingand newexperiences.
• Hybrid culture with new & beautifulworkspacesthat balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionalslearning and growing together.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.