Technical Training & Development Lead

Milestone Technologies, Inc.

Hubbard (TX)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

Milestone Technologies, Inc. is hiring a Technical Training & Development Lead to architect and drive learning programs across data center operations.

You will lead training coordinators, set curriculum strategy, and ensure workforce readiness as infrastructure scales. You will supervise staff, coach employees, and support performance development on-site.

Qualifications

3+ years of experience in Learning and Development.
Bachelor's degree in Learning and Development or commensurate experience is preferred.
Effective presentation, interpersonal, multi-tasking, and writing skills are required.
Collaborate and influence across multiple teams and stakeholders.
Customer service mindset, be highly motivated, and a team player.
Experience conveying ideas both verbally and in written form, work independently, and prioritize job responsibilities.
Available and able to travel if needed.
Experience in technical writing preferred.
Relevant experience in computer sciences is preferred.
Previous program management.

Responsibilities

Assist in delivery of technical training curriculum in an in-person and/or virtual classroom environment when needed.
Establish KPIs and success metrics for training effectiveness, time-to-competency, and workforce readiness.
Advise management of skills gaps, workforce development priorities, and training investment decisions.
Planning training logistics and communication templates for large technical rollouts.
Work with the Operations Managers and Development Teams to understand the training needs of their community.
Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.
Build course materials such as slide decks, On the Job Training (OJT), assessments, and online courses.

Skills

Learning & Development

Presentation skills

Interpersonal skills

Multi-tasking

Writing skills

Stakeholder management

Travel readiness

Technical writing

Program management

Customer service mindset

Team collaboration

Education

Bachelor's degree in Learning and Development

Job description

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview
Job Description
This Technical Training & Development Lead helps develop and lead training coordinators across multiple shifts. This position owns the strategy, design, and continuous improvement of technical learning programs across data center operations. This role drives curriculum excellence, ensures workforce readiness as infrastructure scales, and serves as the primary technical training partner to engineering, operations, and safety stakeholders.
This position has direct supervisory responsibilities, including assigning work, providing coaching and feedback, and supporting employee development and performance.
This position is an on-site position
Key Responsibilities

Assist in delivery of technical training curriculum in an in-person and/or virtual classroom environment when needed.
Establish KPIs and success metrics for training effectiveness, time-to-competency, and workforce readiness.
Advise management of skills gaps, workforce development priorities, and training investment decisions.
Planning training logistics and communication templates for large technical rollouts.
Work with the Operations Managers and Development Teams to understand the training needs of their community.
Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.
Build course materials such as slide decks, On the Job Training (OJT), assessments, and online courses.

Skills

Minimum 3+ years of experience in Learning and Development
Bachelor's degree in Learning and Development or commensurate experience is preferred.
Effective presentation, interpersonal, multi-tasking, and writing skills are required.
Effectively collaborate and influence across multiple teams and stakeholders.
Customer service mindset, be highly motivated, and a team player.
Experience conveying ideas both verbally and in written form, work independently, and prioritize job responsibilities.
Available and able to travel if needed.
Experience in technical writing preferred.
Relevant experience in computer sciences is preferred.
Previous program management.

This position is designated for Export Control Screening (ECS) and may require access to hardware, software, technology, technical data, facilities, systems, or customer environments subject to U.S. export control laws, including the EAR and, where applicable, the ITAR. Following an offer, the selected candidate must complete Milestone Technologies’ Export Control Compliance Verification Form and certification and provide any requested supporting documentation. Any assignment or continued access to controlled items is contingent upon the company’s determination that the individual is legally authorized to receive such access or that any required government authorization can be obtained. This review is conducted solely for export-control compliance purposes and is separate from Form I-9 employment eligibility verification.Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, ***specifically Naukri.com and Linkedin.com***Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.No Recruitment Fees
Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.