Technical Training and Development Process Engineer | Technical Training and Development Divisi[...]

ProSidian Consulting, LLC; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Health Insurance Benefits

401(k) Retirement Savings Plan

Paid Time Off Benefits

Performance Incentives

Job summary

A management consulting firm is seeking a Technical Training and Development Process Engineer to provide program support. This role involves analyzing current workflows, designing optimized digital processes, and collaborating with stakeholders for continuous improvement. Candidates should have strong process improvement experience and relevant technical skills, including familiarity with tools such as SharePoint and Power Automate.

Qualifications

• 3–5 years in process analysis, workflow documentation, or support engineering.
• 3+ years of experience in process improvement and workflow automation.
• Familiarity with Lean Six‑Sigma or similar methodologies.

Responsibilities

• Support the Lead Process Engineer in collecting and documenting system requirements.
• Conduct detailed process analysis to identify inefficiencies in workflows.
• Design future-state digital workflows and support change management activities.

Skills

Team collaboration

Initiative

Attention to detail

Analytical reasoning

Education

Bachelor’s or Master’s degree in engineering, business process management, or related field

Tools

SharePoint

ServiceNow

Power Automate

Job description

Technical Training and Development Process Engineer | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0013012]

• Full-time

ProSidian is a Management And Operations Consulting Services firm that focuses on providing value to clients through tailored solutions based on industry‑leading practices. ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital. We help forward‑thinking clients solve problems and improve operations.

ProSidian Seeks a Technical Training and Development Process Engineer for Program Support on a Exempt W2: No Overtime Pay Basis Contract Contingent, generally located across the CONUS – Washington D.C. and the Mid Atlantic Regions, supporting a Regional transit authority that manages rail, bus, and paratransit services across the DC metropolitan area.

We seek candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as WMATA. This is a Contract Contingent or Contract W‑2 (IRS‑1099) position; ProSidian reserves the right to convert to a Full‑Time W‑2 position.

JOB OVERVIEW

Provide services and support as a Technical Training and Development Process Engineer, focusing on Human Capital Solutions for clients such as Washington Metropolitan Area Transit Authority (WMATA). This role supports the Technical Training and Development Division (TTDV) Safety and Readiness Department, working on‑site at the client location. Tasks include Process Engineering Support & Optimization, transforming learning operations through data‑informed support, and precision‑driven workflow enhancement.

RESPONSIBILITIES AND DUTIES

• Support the Lead Process Engineer; collect and document system requirements; model processes; assist in digital transition; maintain accuracy and quality in execution.
• Conduct Detailed Process Analysis: map and assess current‑state workflows to identify inefficiencies, bottlenecks, and opportunities for digitization and automation.
• Design Future‑State Digital Workflows: develop optimized, user‑centered digital processes using tools such as SharePoint, Power Automate, or ServiceNow.
• Support Change Management Activities: collaborate with the change management lead to support stakeholder engagement, contribute to training materials, and assist in user onboarding and adoption efforts.
• Collaborate with IT and Business Stakeholders: work closely with IT teams, business units, and end users to validate requirements, test solutions, and ensure smooth implementation of redesigned workflows.
• Ensure Quality, Compliance, and Continuous Improvement: validate that new workflows meet data governance, security, and accessibility standards, and contribute to post‑implementation reviews.

Desired Qualifications

• 3–5 years in process analysis, workflow documentation, or support engineering.
• Bachelor’s or Master’s degree in engineering, business process management, or related field.
• 3+ years of experience in process improvement and workflow automation.
• Familiarity with Lean Six‑Sigma or similar methodologies.
• Experience with digital tools and platforms (e.g., SharePoint, ServiceNow, Power Automate).

Education / Experience Requirements / Qualifications

Minimum Qualifications:

• Bachelor’s or Master’s degree in engineering, business process management, or related field.
• 3+ years of experience in process improvement and workflow automation.
• Familiarity with Lean Six‑Sigma or similar methodologies.
• Experience with digital tools and platforms (e.g., SharePoint, ServiceNow, Power Automate).

Skills Required

• Team collaboration, initiative, attention to detail, analytical reasoning.

Ancillary Details Of The Roles

• Assists Lead Process Engineer with quality assurance and change implementation.
• All hardware required for the performance of the scope of work; and
• Proper licenses and license codes along with hardware keys for required software (namely Microsoft Suite and Adobe Creative Cloud, including Captivate).
• Consultant resources engaged during this project must have taken the relevant recommended training courses or have equivalent knowledge and experience.
• The ProSidian Learning Innovation Design Consultants agree to cooperate in good faith to complete the services and deliverables in a timely and professional manner.
• The ProSidian Learning Innovation Design Consulting Team will submit all required deliverables to The Client’s COTR/Project Manager for review and approval.
• Progress Reporting: minimum weekly check‑in meetings with the Client’s COTR/Project Manager; minimum bi‑weekly draft update emails; minimum monthly written status reports; final project close‑out documentation and handoff.
• The Client will provide existing policies and procedures, relevant documentation, access from IT, necessary training, and SMEs for scheduled workshops.
• Standard Skills: proficiency in project management methodologies and tools, leadership and interpersonal skills, time management and prioritization, adaptability, multi‑tasking, analytical and organizational skills, strong communication.
• EEO Statement: We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment.
• Visa Sponsorship: No. U.S. Citizenship required.
• Background check and drug testing: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, credit and motor vehicle checks, and may conduct drug testing.

Other Details

1. Project Plan Including Gantt Chart Timeline, updated each month.
2. Current‑State Process Maps and Gap Analysis Reports.
3. Prioritization Matrix and Corrective Action Plans.
4. Future‑State Digital Workflow Designs.
5. Change Management Strategy & Stakeholder Engagement Plan.
6. Implementation Roadmap & Technical Integration Plan.
7. User Documentation & Training Materials.
8. Testing & Validation Reports.
9. Monthly Progress Reports.

Use Metro‑provided branding and templates. All computer‑based trainings will use Adobe Captivate. Metro primarily uses the Microsoft Office Suite and Adobe Creative Cloud. Version control and file naming conventions apply. Must follow accessibility standards. Curriculum materials will be written at an eighth‑grade reading level. Adhere to Metro‑provided procedures, templates, Standards of Practice, and source materials.

BENEFITS AND HIGHLIGHTS

• Competitive Compensation: pay range is competitive and includes group health benefits, pre‑tax employee benefits, and performance incentives.
• Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with network providers to offer eligible employees a variety of plans.
• 401(k) Retirement Savings Plan: company match and personalized financial planning.
• Vacation and Paid Time‑Off (PTO) Benefits: 2 weeks of vacation, 3 sick days, 10 ProSidian holidays, and government holidays.
• Pre‑Tax Payment Programs: Premium‑only plans (POPs) providing a comprehensive Flexible Spending Account (FSA) plan.
• Purchasing Discounts & Savings Plans: Special discounts on everyday purchases.
• Security Clearance: Required for engagement teams managing sensitive work in the Federal Marketplace.
• ProSidian Employee & Contractor Referral Bonus Program: Up to $5,000 for referrals who remain employed for 90 days.
• Performance Incentives: Tied to new client engagements.
• Flexible Spending Account: Covers eligible out‑of‑pocket healthcare and dependent daycare expenses.
• Supplemental Life/Accidental Death and Dismemberment Insurance: Additional protection for you and eligible dependents.
• Short‑ and Long‑Term Disability Insurance: Income protection during recovery.

ADDITIONAL INFORMATION

ProSidian is an equal‑opportunity employer, considering qualified applicants regardless of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics. All information is kept confidential in accordance with EEO guidelines. The company supports the Hiring Our Heroes Program and the "I Hire Military" Initiative.

For a simple application process, visit our career site at https://ProSidian.com/careers/ or send your resume, salary expectations, and ProSidian job title/code to [e-mail]. Only candidates who meet the criteria will be considered. For clarity and tracking, please structure your subject line to include the Job Title, Job Reference Code, and your Full Name (e.g., Application – [Job Title] – [Job Ref Code] – [Your Full Name]).

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital