Technical Trainer North America

AB Energy USA; The Woodlands (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

International and dynamic working env.

Opportunities for professional growth

Collaboration with global teams

Continuous learning and training

Job summary

AB Energy USA is seeking an experienced Technical Trainer to design and deliver technical training programs for AB Energy customers and internal staff across the United States, Canada, and Puerto Rico. The role ensures participants acquire the knowledge, operational competencies, and safety awareness needed to operate, maintain, troubleshoot, and support AB Energy products and systems.

You will promote knowledge transfer, standardize training methods, and drive continuous learning to support

Qualifications

• Associate degree, technical diploma, or an equivalent combination of technical education and relevant experience required.
• 5+ years of experience in technical training, field service, engineering support, industrial operations, or a related technical environment.
• 5+ years of experience in industrial, mechanical, electrical, or power-generation environments preferred.
• Experience delivering technical training to customers and internal employees.
• Experience with power-generation equipment, reciprocating engines, combined heat and power systems, or industrial energy solutions preferred.
• Experience developing technical documentation, training materials, competency assessments, or certification programs.
• Ability to interpret technical drawings, manuals, procedures, and engineering documentation.
• Proficiency with Microsoft 365 applications and digital learning tools.
• Familiarity with Learning Management Systems and e-learning platforms.
• Ability to travel throughout the United States, Canada, and Puerto Rico as required.

Responsibilities

• Develop, maintain, and continuously improve technical training programs for customers and internal employees.
• Deliver classroom, virtual, hands-on, and on-site training covering AB Energy products and systems, including operation, maintenance, troubleshooting, and safety practices.
• Assess training needs and identify competency gaps in collaboration with customers, Service teams, Engineering, and management.
• Create and update training materials, including presentations, manuals, procedures, exercises, competency assessments, and digital learning content.
• Ensure training content reflects current product developments, engineering changes, service procedures, company standards, and applicable regulatory requirements.
• Support the development of technical certification and qualification programs for customers and internal personnel.
• Evaluate participant performance through practical exercises, examinations, and competency assessments.
• Maintain accurate training records, attendance reports, certifications, and learning documentation.
• Coordinate training schedules, equipment, materials, resources, and learning environments.
• Provide technical expertise, coaching, and mentoring to field service personnel and newly hired employees.
• Support commissioning, field activities, and technical investigations when training or knowledge-transfer support is required.
• Promote safety awareness and ensure training activities comply with company policies and HSE standards.
• Collect participant feedback and implement improvements to increase training effectiveness.
• Collaborate with Corporate functions to standardize training methodologies, materials, and best practices across the organization.
• Prepare periodic reports covering training activities, participation, certifications, competency development, and continuous-improvement initiatives.

Skills

Adult learning methodologies

Technical training delivery

Instructional design

Presentation skills

Microsoft 365 proficiency

Education

Associate degree / technical diploma

Tools

Learning Management Systems

E-learning platforms

Microsoft 365

Job description

Hierarchical reporting to: Service Director North America

Functional reporting to: Global Training Center Manager

Role Purpose

We are looking for an experienced and engaging Technical Trainer to develop and deliver technical training programs for AB Energy customers and internal employees across the United States, Canada, and Puerto Rico.

The successful candidate will ensure that participants acquire the technical knowledge, operational competencies, and safety awareness required to operate, maintain, troubleshoot, and support AB Energy products and systems effectively.

This role promotes knowledge transfer, training standardization, and continuous learning to support customer satisfaction, equipment reliability, employee development, and service excellence.

Key Responsibilities

• Develop, maintain, and continuously improve technical training programs for customers and internal employees.
• Deliver classroom, virtual, hands-on, and on-site training covering AB Energy products and systems, including operation, maintenance, troubleshooting, and safety practices.
• Assess training needs and identify competency gaps in collaboration with customers, Service teams, Engineering, and management.
• Create and update training materials, including presentations, manuals, procedures, exercises, competency assessments, and digital learning content.
• Ensure training content reflects current product developments, engineering changes, service procedures, company standards, and applicable regulatory requirements.
• Support the development of technical certification and qualification programs for customers and internal personnel.
• Evaluate participant performance through practical exercises, examinations, and competency assessments.
• Maintain accurate training records, attendance reports, certifications, and learning documentation.
• Coordinate training schedules, equipment, materials, resources, and learning environments.
• Provide technical expertise, coaching, and mentoring to field service personnel and newly hired employees.
• Support commissioning, field activities, and technical investigations when training or knowledge-transfer support is required.
• Promote safety awareness and ensure training activities comply with company policies and HSE standards.
• Collect participant feedback and implement improvements to increase training effectiveness.
• Collaborate with Corporate functions to standardize training methodologies, materials, and best practices across the organization.
• Prepare periodic reports covering training activities, participation, certifications, competency development, and continuous-improvement initiatives.

Main Areas of Responsibility

• Training Effectiveness: Deliver high-quality technical training programs that achieve established learning objectives and competency targets.
• Knowledge Transfer: Support the development and retention of technical knowledge among customers and internal employees.
• Training Content: Maintain accurate, current, standardized, and technically correct training materials.
• Customer Support: Contribute to customer satisfaction through effective product, operation, maintenance, and troubleshooting training.
• Employee Development: Support employee onboarding, technical qualification, and ongoing professional development.
• Safety and Compliance: Ensure training activities comply with company standards, regulatory requirements, and HSE policies.
• Continuous Improvement: Monitor training performance indicators and implement improvements based on participant feedback and program results.
• Training Administration: Maintain accurate training documentation, attendance records, certifications, assessments, and reports.

Qualifications

• Associate degree, technical diploma, or an equivalent combination of technical education and relevant experience required.
• Minimum of five years of experience in technical training, field service, engineering support, industrial operations, or a related technical environment.
• Five or more years of experience in industrial, mechanical, electrical, or power-generation environments preferred.
• Experience delivering technical training to customers and internal employees.
• Experience with power-generation equipment, reciprocating engines, combined heat and power systems, or industrial energy solutions preferred.
• Experience developing technical documentation, training materials, competency assessments, or certification programs.
• Ability to interpret technical drawings, manuals, procedures, and engineering documentation.
• Proficiency with Microsoft 365 applications and digital learning tools.
• Familiarity with Learning Management Systems and e-learning platforms.
• Ability to travel throughout the United States, Canada, and Puerto Rico as required.

Technical Skills

• Technical training program development and delivery.
• Adult-learning methodologies and instructional techniques.
• Technical writing and training-material development.
• Industrial equipment operation, maintenance, and troubleshooting.
• Knowledge-transfer and competency-management practices.
• Learning assessment and training-effectiveness measurement.
• Presentation, facilitation, and public-speaking skills.
• Training administration and certification management.
• Microsoft 365 applications and digital learning tools.
• Interpretation of technical drawings, manuals, procedures, and engineering documentation.
• Learning Management Systems and e-learning platforms.

Core Competencies

• Excellent communication and presentation skills.
• Strong technical aptitude and the ability to explain complex concepts clearly.
• Customer-oriented mindset.
• Coaching and mentoring capabilities.
• Strong planning and organizational skills.
• Effective public-speaking and facilitation skills.
• Strong interpersonal and relationship-building abilities.
• Problem-solving and analytical thinking.
• Adaptability and commitment to continuous learning.
• Ability to work independently and collaborate across departments.
• Strong attention to detail and commitment to quality.
• Cultural awareness and the ability to work effectively with diverse customers, employees, and international teams.

What We Offer

• An international and dynamic working environment.
• Opportunities for professional growth and technical development.
• Collaboration with customers, technical specialists, and global teams.
• Continuous learning and training opportunities.
• The opportunity to support employee development, customer knowledge, and service excellence across North America.