Technical Trainer, Customer & Partner Enablement

NinjaOne; United States; Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne seeks a Technical Trainer to deliver live, instructor-led training (ILT) and hands-on virtual labs for onboarding customers and partners onto the NinjaOne platform. Sessions may be remote, virtual, or in-person on sites, with a focus on engagement and certification outcomes.

The role emphasizes live delivery, content upkeep with product updates, and collaboration with SME content owners to ensure curriculum stays current. Requires US location and remote-work readiness.

Qualifications

• 3+ years delivering instructor-led technical training to adult learners.
• Ability to facilitate a hands-on virtual labs environment.
• Strong presentation and facilitation skills with clear delivery.
• Experience teaching external customers or partners in SaaS/ tech.
• Based in the United States with work authorization in US.

Responsibilities

• Facilitate NinjaOne training curriculum, including multi-module Certified Technician program.
• Deliver engaging live, in-person and virtual instructor-led sessions to customers and partners.
• Manage virtual classroom, pacing, screen shares, polls, Q&A, breakout activities.
• Explain technical concepts to diverse audiences and adapt delivery.
• Guide learners through hands-on practice and certification.
• Assess learner needs and training effectiveness; implement improvements.
• Collaborate with content owners/product teams to keep content up-to-date.
• Maintain current NinjaOne product knowledge and report session metrics.
• Perform other duties as needed.

Skills

Years of experience delivering ILT

Live virtual classroom facilitation

Verbal communication

Instructional delivery methods

Learner needs assessment

LMS familiarity

NinjaOne platform knowledge

Education

Bachelor's degree or equivalent

Tools

PowerShell

Bash

Batch scripting

Job description

About the Role

We are hiring aTechnical Trainerto deliver live, instructor-led training (ILT) to onboard newcustomers and partnersonto theNinjaOne platform, viabothremote/virtualand in-person onsitesessions.

This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reacha level of understanding that will accelerateformalcertification, andfacilitating“virtuallabs”that enablelearnerstoget real-world,hands-on experience,in a safe and non-destructiveenvironment.Youwill also partner with our content subject matter experts and owners tomaintainand update the materialin line with product updatesas the platformevolves.

This isa key customer-andpartner-facingroleoffering auniqueopportunity toleadboth new and existingcustomersand partnerstosuccess with theNinjaOneplatform.

Location

We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA,NJ, NC, NY, OR, TN, TX, VA, & WA. Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

Travel Requirement

40%, including onsite customer training, industry events, and team collaboration.

WhatYou’llbe Doing

• FacilitatetheNinjaOnetrainingcurriculum,such asourCertified Techniciancourse,a multi-module program that covers the breadth of theNinjaOneplatform.You willbe a part of the team that ensures thecurriculum and thecontentcontinuouslyevolves

• Deliver engaging live,in-person andremote/virtual instructor-led training sessionsto external customers andpartners,applying a variety of instructionaltechniques (explanation,demonstration, guided practice, discussion, exercisesetc).

• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participantsengaged,active and on track.

• Explain technical concepts clearly to audiences with mixed experience levels and adapt your delivery to the room.

• Guide learners through hands-on practicewith the platform and support them toward earningformalNinjaOnecertification.

• Assess learner needs andreadiness then evaluate training effectiveness; recommend and apply improvementsas a appropriate.

• Partner with content owners and product teams to keep coursecontent, guides, and materials accurate and aligned with NinjaOneproduct updates.

• Maintain deep, current product knowledgeoftheNinjaOneplatform.

• Track and report on session delivery, attendance, and certification outcomes

• Other duties as needed.

About You

• 3+ yearsdelivering instructor-led technical training,including live virtual/onlineas well as in-person onsitedeliveryto adult learners.

• Demonstrated ability to facilitate and hold attention in a livevirtual classroomsetting that includes a hands-on virtual labs environment,notjustpresentation.

• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.

• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.

• Skill in assessing learner needs and evaluating whether training achieved its goals.

• Proficiencywithvirtual classroom/webinar tooling; comfort with a learning management system (LMS) and presentation software.

• Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions– direct experience with NinjaOne a definite plus.

• Strong written communication for producing and refining handouts, guides, and course materials.

• Based in the United States with authorization to work in the US.

• A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.

• Availability to teach during US business hours across all time zones.

• Hands‑on experience with NinjaOne or comparable RMM / endpoint management / MDM / PSA tools.

• Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).

• Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.

• Familiarity with instructional design and adult-learning principles.

• Experience training external customers and/or partners at a SaaS or technology company.

Technical Requirements

• Proficiency in Windows environments (registry, services, performance troubleshooting).

• Familiarity with Linux/macOS systems and basic command-line troubleshooting.

• Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.

• NinjaOne Certified Technician certification, or willingness to earn it within 21 days of hire.

• Scripting experience in PowerShell, Bash and/or Batch.

• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.

Education

• Bachelor's degree, or equivalent practical experience.

About Us

NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.

TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.

WhatYou’llLove

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-timework that ishybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work withopportunityfor growth and advancement.

Additional Information

This position isNOTeligible for Visa sponsorship.

Due to operational policies,NinjaOneis unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates whoresideoutside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurancecoverageand PTO.For roles based in California,Colorado,Maryland,New Jerseyor Washingtonthe base salary hiring range for this position is $150,000 to $150,000 per year.

For roles based in New York,the base salary hiring range for this position is $150,000 to $150,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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